Integon, part of the allstate corporation, is a leader in property and casualty insurance servicing, supporting affiliates with products like auto, homeowners, rv, motorcycle, and small business insurance.
job description
this role involves handling moderate to complex inquiries related to policies and billing from internal and external customers. Responsibilities include providing professional service via calls, correspondence, and other communication channels, resolving service issues, documenting requests, and making policy changes.
about integon
integon is a division in mexico of a major u.s. insurance company, certified as a great place to work since 2019. It supports insurance affiliates with property and casualty insurance products.
customer support role
as a customer support team member, you will be the friendly voice clients rely on, ensuring they feel valued and understood.
benefits
* full paid training
* nine days of pto plus regular vacations
* reported wages to imss and infonavit
* weekly food vouchers of $316 mxn
* weekly payment schedule
* life and burial insurance
* on-site parking and wellness center
* exclusive on-site coffee shop
* discounts at various establishments
* employee referral program
* monthly activities and celebrations
role responsibilities
* address questions and issues from customers and agents, deciding on solutions.
* answer calls, handle policy questions, process changes, and manage billing inquiries.
* record call details, process policy updates, and gather underwriting info.
* resolve conflicts, empathize with customers, and suggest process improvements.
qualifications
* high school diploma or ged
* call center experience and insurance knowledge are preferred
* fully bilingual in english and spanish
* customer-focused with troubleshooting skills
* ability to multitask across systems
compensation
up to $24,000 mxn monthly before taxes.
apply now and join our team to grow your skills in a supportive environment that values diversity and inclusion.
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