Eaton call center agent
eaton’s corporate sector division is currently seeking a call center agent. The role focuses on order management, process improvement, and customer 360 tool usage.
responsibilities
* fulfill order management related activities for distributors
* identify and implement process improvements
* maintain daily usage of the customer 360 tool
* change notice management
* facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations
* handle high-pressure, fast‑paced environment requiring diligence to detail
* proven analytical and critical thinking skills
* constructively manage conflicts and discrepancies towards positive resolution
* prioritize customer demand to assist with improved product flow
* work with finance team to resolve customer credit requests
qualifications
* bachelor degree in international business, administration or related
* minimum customer interaction experience (3 years)
* high ability to speak, write, and read english – fully bilingual
* desirable: knowledge of crm software and sap
* desirable: knowledge of vista, votw and mentor software
skills
* drive for results
* makes decisions & solves problems
* demonstrates a collaborative style
* promotes and champions change
* business acumen
* pursues personal development
we are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
agente de atencion al cliente (spanish)
nos encontramos en búsqueda de talento.
requisitos
* experiencia en atención al cliente comprobable
* inglés avanzado obligatorio
* productivo
* logro de objetivos semanales
* disponibilidad de tiempo
* conocimiento en atención al cliente
* disponibilidad inmediata
* contar con documentos en regla
* zona de trabajo: jacal queretaro cerca de parque jardines de la hacienda
ofrecemos
* sueldo base
* pago semanal
* comisiones atractivas
* prestaciones de ley
* servicio medico en sitio
supply – logistics / customer service representative key responsibilities
* ensure timely fulfillment of customer requirements and specifications
* monitor customer inquiries and process shipments
* coordinate transport logistics as per customer needs
* maintain direct communication with clients
requirements
* bachelor’s degree in logistics, international trade, or related field
* minimum 1 year of experience in customer service within the automotive industry (3 years preferred)
* knowledge of iatf 16949, iso 14001, and business english
technical skills
* proficient in toms gm, erp (sap), and excel
* understanding of supply chain management and risk management
soft skills
* strong interpersonal skills and ability to work under pressure
* customer-oriented with good negotiation skills
benefits
* ayuda o servicio de transporte
* servicio de comedor
tipo de puesto: tiempo completo
sueldos mensual: $20,000.00 - $25,000.00 al mes
lugar de trabajo: empleo presencial
tcs – customer service representative (mexico)
we are looking for a customer service representative who wants to learn and transform their career.
job role
customer service representative
job location
querétaro
job mode
onsite (work from office)
in this role you will:
you will serve as the first point of contact for customers, delivering timely, accurate support across multiple channels. You will address customer inquiries, resolve issues efficiently, and ensure a positive experience by actively listening and understanding customer needs.
key skills required
* proven customer support experience or experience as client service representative
* ability to appreciate the customers’ perspective showing empathy
* active listening to fully engage the customer with their concerns
* ability to multi‑task during customer interactions with multiple systems and resources
* understand policies and procedures and communicate them professionally to the customer
* acknowledging and resolving customer complaints/concerns
* listen to customers’ concerns, maintain a positive attitude and calmly respond to customers’ complaints, issues and questions
* resolve customers’ concerns and answer customers’ questions to your best ability
* able to manage stressful situations in customer service
person specification
* minimum high school diploma
* minimum 1 year of customer service experience
* advanced proficiency in english
* available for full-time work
what do we offer?
* tcs cares professional services
* bring your buddy – referral bonus for each hire
* recognition for performance
* 12 days of vacation (increase in days according to law)
* christmas bonus
* pantry vouchers (extra to salary – delivered on a card)
* major medical insurance (at no cost to you, additional beneficiaries at no cost: legally married couple and 2 children under 25)
* life insurance
* ptu (profit sharing) (according to law)
we promote an inclusive culture, striving for equity across gender, disability, lgbtqia+, religion, race, ethnicity. All opportunities are based on these principles.
coesia operates in 34 countries with 20 companies and employs over 8,000 people. Our customer service representative supports internal and external customers by providing accurate information, processing orders, and managing inquiries across coesia group brands. Responsibilities include handling purchase orders, tracking orders, supporting invoicing, proactive follow‑up, and recording kpis.
job reference: cgs12888
buckland – customer service representative
buckland is looking for a customer service representative. The role involves acting as a liaison between company and clients, providing product and service information, resolving emerging problems, aiding with import/export clearance, and maintaining accurate account setup.
responsibilities
* provide the highest level of customer service to clients, vendors, and service providers by assisting them with import/export clearance of goods, following up on shipment status, and identifying opportunities to meet their demands
* assist with onboarding and administration of new customers, including account set up in company system, assisting with inquiries, providing solutions
* liaison between intercompany departments with regards to potential client set up and/or inquiries
* review and prepare orders according to customer requirements and monitor order fulfillment process until transaction is completed
* good written and verbal communication skills
* demonstrate meticulous attention to detail by ensuring accuracy and decision making
* driven by results working in a fast paced environment
* maintain a well‑organized calendar to balance meetings, tasks, and future initiatives
* provide exceptional customer support by addressing inquiries and resolving issues promptly and effectively
what we need from you
* bachelor’s degree or equivalent office experience
* minimum 2 years in custom brokerage or logistics experience
* intermediate ms office knowledge
* high level of organization, time management and attention to detail
* completion of complex entries
* mexican legislation in foreign trade business knowledge
* bilingual in spanish/english
buckland provides equal employment opportunities for all qualified individuals and prohibits discrimination and harassment of any type based on any protected ground under applicable human rights legislation. Applicants do not require cad or usa work experience but may be required for certain positions.
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