Customer account coord. (on site - midtown jalisco, gdl)
responsible for servicing external and internal customer needs and proactively participating in the operation process.
Junior
university degree
from 1 up to 3 years in a similar role is preferred.
Key activities and general responsibilities
receive and process orders/purchase write up
follow up in a timely matter on a production-ready date with the supplier.
Close communication with the team for approvals.
Support account managers / traders with specific accounts.
Answer customer inquiries.
Communicate issues/challenges
support sr. Trader, sales executives, and commodities/account specialists in efforts to gain and retain customers/vendors including logging appropriate information (e.g., contact information) into crm.
Work with sales/purchase contract, call off, order and delivery confirmations, and delivery notes.
Knowledge required
experience in acustomer service, and commerce, local logistics environment is preferred
proficiency in ms office.
Contact management systems
database software
inventory software
order processing systems preferred
thrives and works well in tied ambiguous situations and deadline pressures well
time management skills
willingness to learn.
Record-keeping, tracking shipping, and data analyses
high level of initiative/proactivity
extremely detail-oriented
strong organizational skills and ability to multitask
customer service mindset
very good verbal and written english communication skill
hiring details
prestaciones superiores a las de ley (+vacaciones/prima vacacional, 30 días aguinaldo, vales despensa, fondo de ahorro, seguro de gastos médicos mayores, bono anual variable, estacionamiento, pto days, entre otros).
Monday to friday, 8:00am-5:00pm or 9:00am-6:00pm (daylight saving / summer time)
after anniversary, 1 day to be wfh
indefinite contract after training period
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