*objective of job*.
operate office or shop floor systems at a site, in compliance with applicable itsm processes, standards
and it guidelines*principle activities*
- collaboration, implementation and potentially operation in the on-site it, based on valid guidelines and processes (e.g. integrate new hardware components in the infrastructure, build new infrastructure systems according to specifications and guidelines, etc.)
- advise and instruct colleagues in solving complex inquiries in the area of office and shop floor
- supervise and monitor it infrastructure in the first level support (e.g. by re-starting servers, hardware failure, etc.)
- track local it jobs and tasks and mark detected deviations
- analyze and clarify problems with internal and external partners (e.g. act as contact person and clarify technical issues related to pc-controlled machines with the manufacturers, etc.)
- create and provide solutions for complex problems in the knowledge management database, according to predetermined guidelines
- process it service requests and it incidents in 2nd level support at the respective site in compliance with applicable itsm processes, standards and it guidelines
- service office or shop floor systems by using remote access or by providing on-site support (e.g. solve incidents on laptops, office and production machines, maintain and exchange infrastructure components, etc.)
- conduct work packages in it service requests and it or carline projects on-site
- assist in development and secure maintaining the hardware and software asset management
*objective of job*.
operate office or shop floor systems at a site, in compliance with applicable itsm processes, standards
and it guidelines*principle activities*
- collaboration, implementation and potentially operation in the on-site it, based on valid guidelines and processes (e.g. integrate new hardware components in the infrastructure, build new infrastructure systems according to specifications and guidelines, etc.)
- advise and instruct colleagues in solving complex inquiries in the area of office and shop floor
- supervise and monitor it infrastructure in the first level support (e.g. by re-starting servers, hardware failure, etc.)
- track local it jobs and tasks and mark detected deviations
- analyze and clarify problems with internal and external partners (e.g. act as contact person and clarify technical issues related to pc-controlled machines with the manufacturers, etc.)
- create and provide solutions for complex problems in the knowledge management database, according to predetermined guidelines
- process it service requests and it incidents in 2nd level support at the respective site in compliance with applicable itsm processes, standards and it guidelines
- service office or shop floor systems by using remote access or by providing on-site support (e.g. solve incidents on laptops, office and production machines, maintain and exchange infrastructure components, etc.)
- conduct work packages in it service requests and it or carline projects on-site
- assist in development and secure maintaining the hardware and software asset management
- *
job requirements*
bachelor's degree
technical knowledge
problem solving tools
good technical knowledge in windows operating systems
hardware troubleshooting and replacement
languages
english
*intégrate a nuestro equipo de trabajo y aplica ahora