Mgm muthu hotels is a leading international hospitality group with a growing presence in cuba, offering a range of luxury all-inclusive resorts and hotels.
we are committed to providing exceptional guest experiences, maintaining high operational standards, and fostering a positive and productive work environment.job summary:the complex general manager will be responsible for the overall strategic and operational leadership of mgm muthu hotel property in havana.
this pivotal role involves maximizing profitability, ensuring exceptional guest satisfaction, maintaining brand standards, and developing a high-performing team in assigned property.
the complex general manager will report to a higher-level corporate executive and will be a key leader in driving the success and growth of the hotel.key responsibilities:1.
strategic leadership & business management:develop and implement comprehensive operational strategies that align with mgm muthu hotels' global objectives and local market conditions in cuba.drive revenue growth, optimize occupancy rates, and enhance guest satisfaction across all assigned properties.prepare, manage, and monitor complex budgets, forecasts, and financial reports, taking proactive measures to optimize revenue and control costs.analyze financial performance, identify trends, and develop action plans to improve profitability and efficiency.lead sales and marketing initiatives in collaboration with corporate teams, targeting key market segments and cultivating relationships with corporate clients, travel agencies, and local stakeholders.stay abreast of industry trends, competitor activities, and local market dynamics to ensure competitive positioning and identify new business opportunities.ensure compliance with all local cuban regulations, labor laws, and company policies.2.
operational excellence:oversee all aspects of hotel operations for multiple properties, including but not limited to: rooms division (front desk, housekeeping), food & beverage outlets, spa & recreation facilities, maintenance, and security.ensure adherence to mgm muthu brand standards and operational procedures across all departments.implement and maintain robust quality control programs to ensure consistent excellence in product and service delivery.conduct regular inspections of all properties to ensure cleanliness, appearance, functionality, and compliance with health and safety standards.troubleshoot and resolve complex operational issues promptly and effectively.utilize technology and data analytics to streamline operations and enhance decision-making processes.lead, mentor, and inspire a diverse team of hotel staff, including multiple department heads and general managers for individual properties within the complex.foster a culture of teamwork, accountability, continuous improvement, and professional development.oversee recruitment, training, performance appraisals, and disciplinary actions for all management and staff within the complex.develop and implement training programs to enhance employee skills and service standards.promote a positive and inclusive work environment that encourages employee engagement and retention.ensure fair and equitable treatment of all employees in accordance with company standards and local labor laws.4.
guest experience & reputation management:cultivate positive relationships with guests, addressing inquiries, resolving issues, and proactively seeking opportunities to enhance their stay and satisfaction.maintain a visible presence in public areas during peak times, greeting guests and offering assistance as needed.oversee the management of online reviews and social media presence to protect and enhance the hotel's reputation.implement strategies to personalise guest experiences and create memorable stays.qualifications:education:bachelor's degree in hospitality management, business administration, or a related field.
master's degree or additional hospitality certifications are a plus.experience:minimum of 4 years of progressive leadership experience in hotel management, with at least 3 years in a complex general manager or multi-unit leadership role within luxury or upscale hotels.demonstrated experience in managing large teams and diverse departments.proven track record of driving financial results, guest satisfaction, and operational excellence.experience working in the caribbean or latin american hospitality market.skills:exceptional leadership, communication, and interpersonal skills.strong financial acumen, including budgeting, forecasting, and revenue optimization.proven ability to develop and implement strategic plans.excellent problem-solving and decision-making abilities.proficiency in hotel management software (e.g., opera, maestro) and property management systems.familiarity with revenue management systems and strategies.ability to adapt to changing business environments and make data-driven decisions.fluency in english and spanish (written and spoken) is highly preferred.strong understanding of international hospitality standards and best practices.seniority levelseniority leveldirectoremployment typeemployment typefull-timejob functionjob functionmanagement and manufacturingindustrieshospitalityreferrals increase your chances of interviewing at mgm muthu hotels by 2xget notified about new general manager jobs in cancún, quintana roo, mexico.regional director - mexico and caribbeanproductivity & human talent directorcorporate director of group & wedding salesarea director of human resources, sales & marketingsenior manager, project procurement, luxury and lifestyle americassenior manager, project procurement, luxury and lifestyle americaswe're unlocking community knowledge in a new way.
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