This position is accountable for providing a high level of customer service for all customers, internal and external. Inventory control and information flows to develop and execute system or procedures to handle all customer orders, expediting.
Manage demand & forecast to determine optimum inventory stocking levels, determine causes that affect service levels. Responsible to determines production scheduling in the manufacturing facilities. Responsible of the process to be sure that all the customers will have answers on request about delivery dates, lead time, or other logistics topics.
Role Responsibilities
- Propose/challenge logistic process evolutions to improve the customer satisfaction, expediting, order processing, shipping processes.
- Ensures prompt, thorough handling of all customer inquiries, claims and complaints, chargebacks, repairs and/or returned material.
- Responsible to provide satisfactory solutions to customers: related to Lead Times (LT) and Delivery Dates (DD).
- Drives follow up and determine causes that affect service levels.
- Responsible with the Manufacturing Floor to provide the schedule production.
- Interface with Engineering, Purchasing, Accounting, to develop, implement, and drive systems to facilitate Production Scheduling,
- Coordinate and analyze business growth on products to balance the scheduling of new and existing product.
- Capacity Review
- Communication with purchase
- Review delivery dates with the customers.
- Review urgent order to check with plant any improve on de delivery dates.
Travel: Up to 50%
Minimum Qualifications:
1. 5 Years of experience in the following:
- Solid experience in supply chain, schedule production, materials, supply chain.
- Advanced English Level
- Experience on ORACLE system.
- Knowledge of shipping and logistics,
- Manage and develop personal
- Bachelors degree in Industrial Eng, or International Business Degrees.
- 100% On-site
Preferred Qualifications:
- Management and negotiations with external and internal customer
- Launch of new projects
- Management of billing systems