Job description
it help desk analyst will report to the service delivery manager and provide remote technical guidance, assistance, coordination and follow‐up on customer questions, problems or malfunctions of all pc, mac‐related, office 365 and network issues with a goal of first contact resolution. 2+ years of experience working for a managed service provider, msp or remotely supporting multiple external clients required.
job profile
* it help desk – provide first and second level technical support through phone and email
* support windows and mac desktop and laptop computers
* general access and connectivity issues
* desktop application issues
* basic administration of user accounts and groups
* take ownership of trouble tickets, working and tracking issues to resolution
* record detailed information into service desk ticketing system
* support for mobile devices such as iphones and android phones
* occasionally act as a liaison between partners/clients and noc team in india
candidate profile
* 2+ years of experience in a service or help desk inbound support center environment
* windows and apple operating systems
* office 365 mail and email clients (microsoft outlook)
* proficient in active directory
* knowledge of network basics
* knowledge of vpn basics
* excellent written and verbal communication skills
* excellent customer service skills
* college or technical institute degree in information technology or related discipline required
* comptia network+/security+/a+ or ms365 role‐based certifications an asset
* customer service, especially with inbound phone contact
about flexis
flexis is a global provider of outsourced service desk, noc and soc solutions to clients in the us and canada. Our state‐of‐the‐art network operations center is staffed 24/7/365 by technology experts who proactively monitor, troubleshoot and remediate problems on managed devices. Flexis also provides a turn‐key 24x7 soc as a service, delivering the technology and security expertise necessary to secure your it environment. Our managed security service combines people, intelligence, analysis and technology to provide end‐to‐end security monitoring, threat detection and incident response.
experience
* it help desk: 2 years (required)
* office 365: 1 year (required)
language
* english – fluent (required)
work location: remote
job type: full‐time
skills: office 365, windows operating systems, communication skills, devices, technology, microsoft outlook, vpn basics, mac, customer, apple operating system, it help desk, networking basics, customer service, mobile device support, active directory, technical support, network basics, windows, apple operating systems, mac operating system
seniority level
associate
employment type
full‐time
job function
information technology
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