Job overview
we are seeking an experienced support specialist to join our team. In this role, you will be responsible for handling customer inquiries, performing troubleshooting, and escalating issues when necessary.
you will have the opportunity to:
* determine functional requirements and technical solutions with customers.
* analyze data in support of proposed projects and business cases.
* resolve software application issues.
* test, implement, document, and maintain software applications.
* work collaboratively as a member of a team and provide support for applications.
this is a unique opportunity to work in a fast-paced environment and make a meaningful contribution to our organization.
about the role
the ideal candidate will possess strong analytical skills, a professional attitude, and a desire to provide excellent customer service. Requirements include:
* 2+ years of experience in a customer support position, preferably in accounting, financial, or banking applications.
* 2+ years of web-based applications experience and related technical knowledge.
* a bachelor's degree in a related field.
what we offer
as a valued member of our team, you can expect a competitive compensation package, opportunities for professional growth and development, and a collaborative work environment that values diversity and inclusion.