Job overviewconfigures, installs, maintains and upgrades computer systems hardware and softwareadministers and maintains security of operating systemsrestores files or systems by designing, writing and implementing back-up proceduresperforms recovery procedures, scheduling and back-ups and monitors batch processesessential functions- adhere to established it policies, procedures and standards and ensure conformance with information systems, goals and procedures- provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end user satisfaction- provide training to end-users when indicated- perform other duties as required- recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems- escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates- recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems.
- escalate more complex problems to appropriate level of management and provide information on problems that are severe in- nature or that are exceeding target dates.
- adhere to established it policies, procedures and standards and ensure conformance with information systems, goals and- procedures.
- provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end- user satisfaction.
- provide training to end-users when indicated.
- provide guidance to less experienced service desk staff in areas such as problem resolution, communication, etc.- maintain a working knowledge of service desk and it operations procedures related to client services.
- perform other duties as required.
- may be required to perform duties outside working hours.this will be managed according to the applicable country- legislation.qualifications- associate's degree pref- 2-3 yrs in information technology pref- 2-3 yrs of customer service pref- provide training to end-users when indicated.intermediate- provide guidance to less experienced service desk intermediate- staff in areas such as problem resolution, beginner- communication, etc.intermediate- maintain a thorough working knowledge of the day-to-day operating in the environment intermediate- service desk and it operations procedures related to intermediate- perform other duties as required.beginner- may be required to perform duties outside working intermediate