Publicada el Publicado hace 19 hr horas
Misión del puesto
The Fraud Ops Group Manager is a senior management level position responsible for accomplishing results through the management of a team or department to drive fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.
Responsibilities:
Manage multiple teams or a functional area and a component of the fraud loss portfolioContribute to the development of fraud management policies, processes, procedures, tactics and strategies for portfolios under oversightManage fraud losses and ensure analysts make appropriate decisions, managing the execution of operational objectives and goalsRecommend, direct and approve fraud decisions on domestic and international corporate relationships using detailed financial, industry ratiosRedirect and participate in identifying resource needs to meet strategic objectives and initiatives, and assist in executing change initiativesDevelop, manage and execute merchant fraud and collusion detection strategies, and identify process improvements to support the areaDevelops the information infrastructure to support improvement strategies across all portfoliosEvaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actionsEnsure essential procedures are followed and contribute to defining standardsAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.Qualifications:
10+ years of experience in a related roleSenior to advanced level experience in a similar positionRobust understanding of the industryConsistently demonstrates clear and concise written and verbal communicationDemonstrated ability to remain unbiased in a diverse working environmentEducation:
Bachelor’s degree/University degree or equivalent experienceMaster’s degree preferredImportante las habilidades gerenciales,Liderazgo de equiposExperiencia en manejo de la operación de un centro de contacto telefónico o similarExperiencia en diseño/implementación/ejecución de procesos así como vocación por la atención al cliente (experiencia de cliente), cuidado del riesgo y ejecución/productividad del equipo.Deseable experiencia en Prevención/Detección de Fraudes en medios de pago, canales digitales y sucursales.------------------------------------------------------
Job Family Group:
Operations - Services
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Job Family:
Fraud Operations
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Time Type:
Full time
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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