.job function: cloud & software services why softwareone?
:for over 30 years softwareone has been the foundation for organizations around the world for their technology solutions.
with changes in the market from on-premises to cloud we have always been one step ahead.
underpinning our transitions and evolutions are our seven core values which we expect from all our current employees and look for in our future colleagues.
the global nature of our organization allows us to adapt and commit to these values unique to the culture and business needs of each location.the role:the service delivery lead (sdl) - application services (ciberseguridad) - is focused on all delivery aspects of our global portfolio for application services.the sdl is responsible for service delivery excellence, enablement and constant improvement.
ensuring an excellence service delivery & customer management.as the service delivery lead you will define the framework of delivery for application services.
you will work in close alignment and collaborate with relevant stakeholders such as: global and regional service delivery centers, service operations, service business administration, customers, innovation & technology and subject leads.the goal is to leverage our scalable dynamic resource model (drm) to create a standard model for delivery of your services whilst maintaining capabilities and capacity of teams.
to be successful you will have expert knowledge in service delivery, onshore, near-shore and offshore operating models and blended execution models, along with a process focused mindset.with your experience you will provide input into local and global vision and strategy for softwareone.delivery focus!
create, enable, measure, improve with the core mind of customer excellence.
*target* is to have a world class delivery engine which is recognized by customers externally and internally!
ownership is key and obtaining positive customer feedback/experience for the services rendered.
*core accountabilities*:- you are an industry expert for cibersecurity services and therefore driving the excellence in delivery with the countries.- you will build the framework to deliver consistently across the dynamic resource model and the sales to deliver (s2d) process.- you will define standard operating procedures (sop) locally and ensure that global standards are applied.
governance process, skills & career path development, management, and performance measurement (kpi & reporting) are all focus areas.- you will engage with the country delivery teams to enable their success, you will hear feedback for opportunities to improve and you will prioritise these improvements for the benefit of all countries.- you will build runbooks, guidelines, best practices, training curriculums (online or on-site) and what is necessary to enable and improve constantly the delivery within the dynamic resource model