Overview
e-commerce account director, client experience — remote - mexico
who we are
we are a tech-enabled growth firm–at the intersection of marketing, consulting & data intelligence–igniting revenue and brand recognition for leading and emerging companies around the world. As a people-first firm, we value diversity in backgrounds and experiences. We strongly believe our people and culture are key to our success. Our vision is to be recognized as the most valued and respected private growth marketing firm in the world–with a scalable brand, culture and services. Our mission is to power the relentless pursuit of growth and redefine what's possible through a team of growth-obsessed experts who demand innovation and results - driven by integrity, autonomy, and grit.
as a full-service growth marketing firm, we offer best-in-class services including: seo, content marketing, paid media, social media marketing, programmatic + ctv, public relations, influencer marketing, email + sms, conversion rate optimization, retail marketing, and creative. Here at power digital, we are hyper-focused on helping brands drive revenue growth and brand recognition, ultimately driving irrefutable value for our clients.
at the heart of power digital is our proprietary technology, nova, which analyzes businesses through first-party data, simplifying investment planning for marketing and diligence in m&a––putting marketers in a strategic seat at the table––and providing value in unparalleled ways. Managing billions in media, our dynamic team––of consultative marketers, creatives, analysts and technologists––challenge traditional ways of planning and measurement through meticulous testing and data science across each milestone of the customer journey.
strong english proficiency is required for this job.
disclaimer:
we're currently on the lookout for potential candidates to join our talent pool via this job listing. Your qualifications will be assessed for both present positions and future opportunities. Should your skills align with a role and an opening arise, our recruitment team will reach out to you promptly. However, please keep in mind that this doesn't guarantee immediate placement or communication.
a day in the life
as an account director, you'll be responsible for working with clients in the
lifestyle/ecommerce
space. You'll have a broad and varied background with hands-on experience across many digital marketing channels and tools. This role will drive performance through integrated marketing tactics across paid, owned and earned channels. Through a deep understanding of the client's business, the account director will guide and counsel clients on how marketing tactics can drive business outcomes. The account director will lead teams of marketers by working closely to optimize their efforts and provide guidance, enforcing pivots when necessary. You'll demonstrate exceptional leadership by gaining trust and providing strategic insight to account teams. This is an exciting role for a seasoned digital marketer seeking an opportunity to lead innovative marketing campaigns.
key responsibilities
* employ ai technologies to enhance and optimize business processes
* utilize and leverage power digital's nova ecosystem as it relates to your department
* client-centric communication: establish strong relationships with client decision makers through monthly one-on-one check-ins to gauge sentiment, solicit feedback and share opportunities
* marketing strategy: guide the account team with a comprehensive strategy across paid, owned and earned channels; proficiency in media planning linking product, audience and media
* data-driven insights: leverage data and analytics to identify opportunities; translate learnings into reporting with actionable next steps
* measurement frameworks: use overlapping datasets to inform decisions; prioritize business metrics; inform daily optimizations; assess incrementality as needed
* client retention: lead contract renewal strategy, presentations and proposals with account manager to extend partnerships; review contracts to ensure goals are met
* service expansions: identify additional strategies to improve performance and expand client partnerships
* client portfolio: manage a diverse set of clients totaling a minimum of $175k in monthly recurring revenue
* team coaching and development: lead by example; provide timely feedback to up-level client services
* other tasks and projects as assigned by client services leadership
role requirements
* bachelor's degree in marketing, communication or related discipline
* 8+ years digital marketing experience in strategic planning, consumer insights, digital integration and client services, ideally in a digital or media agency
* proven track record of delivering high customer satisfaction scores
* extensive crm or marketing operations platform experience (e.g., salesforce, shopify, hubspot)
* experience speaking to business-level metrics such as ltv:cac, mer, etc.
* campaign leadership skills for end-to-end development in a multi-channel environment
* ability to quickly build rapport with executive-level contacts
* desire to function as both a marketing and business consultant for clients
* dependable, self-starter, high energy, positive attitude with strong organization and time management
* entrepreneurial spirit with a passion for problem-solving and continuous learning
key performance indicators (kpis)
* 8.8 average client nps
most important things (mits)
* team coaching and development
* marketing strategy, development and execution
* client retention and client revenue growth
power digital's people and culture are at the core of our success, which is why diversity in our team's backgrounds and experiences are paramount. We are an equal opportunity employer and our employees are people with different strengths, experiences, and backgrounds, who strive to make an impact inside and outside of the workplace. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one's identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility.
please be aware of fictitious job openings, consulting engagements, solicitations, or employment offers from suspicious sources. Power digital does not charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page at. If you have any doubts about authenticity, please email before taking any action.
create a job alert
apply for this job
indicates a required field
j-18808-ljbffr