At flex, we welcome people of all backgrounds.
our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always.
through a respectful, inclusive and collaborative culture, a career at flex offers the opportunity to make a difference, invest in your career growth and join our purpose - to make great products that create value and improve people's lives.
job summary
to support our extraordinary teams who build great products and contribute to our growth, we're looking to add a
_ _
- customer service manager_
- located_
- in _
- flex san luis rio colorado, méxico_
- reporting to the _
- program management manager_
- this_ role will in responsible for leveraging data analytics and process flow analysis to identify failures, adherence issues, and areas for improvement.
maintains customer satisfaction by providing problem-solving resources and managing staff.
what a typical day looks like:
- accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
- meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
- maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
- updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- accomplishes information systems and organization mission by completing related results as needed.
- develops processes and systems management of customer orders that would ensure deliveries in a timely manner, supporting the achievement of sales plans.
- ensures proper planning and execution of shipments, according to the parameters and priorities set by the company and the customer.
informs the customer of delivery commitments dates.
- trains staff in the use of tools to do their jobs more efficiently.
here is some of what you'll need (required):
- typically requires a bachelor's degree in a related field or equivalent experience
- english spoken
- customer service human resource exp.
- customer service manager exp.
what you'll receive for the great work you provide:
- competitive salary.
- life & medical insurance.
- christmas bonus.
- food coupons.
- saving fund.
ef55
job category
operations
*required skills*:
optional skills:
.