Overview
we are seeking a highly strategic and experienced director, hr shared services to lead our dynamic team in mexico. This pivotal role is responsible for overseeing all aspects of hr shared services operations, ensuring seamless delivery, global alignment, and an exceptional employee experience. You will drive innovation, optimize processes, and provide expert guidance to support our rapidly evolving workforce.
if you are a visionary hr leader with a passion for operational excellence, team development, and enhancing the employee journey, we encourage you to apply!
qualifications
* bachelor’s or master’s degree in human resources, organizational development, or a related discipline, or equivalent work experience.
* demonstrated experience in a senior hr shared services leadership role, preferably within a multinational environment.
* strong understanding of hr practices, policies, and legal requirements.
* preferred certifications:
* certified human resource professional (chrp)
* senior professional in human resources (sphr) or professional in human resources (phr)
* project management professional (pmp)
* key skills:
* exceptional leadership & team management
* strategic thinking & problem solving
* project & program management
* process improvement & automation
* interpersonal communication & stakeholder management
* customer service orientation
* data management & hr information systems (hris) proficiency
disclaimer: ford motor company is an equal opportunity employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability.
responsibilities
* strategic leadership: develop and implement the strategic vision for hr shared services in mexico, ensuring alignment with global hr strategies and local legal requirements.
* operational excellence: oversee the full spectrum of hrss activities, including employee data management, benefits administration, onboarding/offboarding, and hr program execution, driving efficiency and effectiveness.
* team leadership: lead, mentor, and develop a large team (100+ employees), fostering a high-performance, inclusive culture and managing all talent management aspects.
* process optimization & automation: champion continuous improvement initiatives, identifying and implementing innovative technology-driven solutions to enhance hr processes and the overall employee experience.
* stakeholder collaboration: partner closely with hr business partners, centers of excellence (coes), and other departments to address complex hr matters and ensure integrated, systemic resolutions.
* compliance & governance: ensure strict adherence to legal requirements, company policies, and global hr standards, maintaining data integrity and confidentiality.
* vendor management: manage relationships with external vendors and consultants, ensuring service quality and cost-effectiveness.
* performance monitoring: utilize key hrss metrics (e.g., first contact resolution, sla compliance) to monitor performance, identify trends, and provide data-driven insights to coes for systemic improvements.
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