Service asset management are you an experienced, passionate pioneer in technology?
a system's professional who wants to work in a collaborative environment?
as an experienced service asset management, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel.
the dcg delivery center mexico (also known as americas nearshore mexico) leverages scale and talent to provide high quality, cost-effective service to our clients.deloitte americas nearshore mexico is a member of the global delivery network which has presence across the world with delivery centers in the united states, romania, india, spain, china, and the philippines.
deloitte has presence in queretaro, mexico city, guadalajara, monterrey and near cities around mexico.we provide consulting services to help our clients achieve a higher level of service in operational efficiency and business value.
we are a team of professionals passionate about serving clients with distinction and learning, and we are driven by our purpose: making an impact that matters for our clients, our people, and society.work you'll dofor project functions:• define toxic asset management processes, document processes using process workflow and create process documentation.• manually research, gather and load toxic metadata into technology solutions as required.• write user acceptance test (uat) cases/uat metadata and solution.• create communications plan/communication material.• create training plan/training material.• project functions may require a "run function" task below that will be established in the project to turn over the output to run support.run functions:execute on toxic asset management processes as required.manage data and reporting on toxic assets that contribute to the delivery of an it service: software, software license, license key, software contracts, virtual server.ensure that assets required to deliver services are properly monitored once identified as potentially current or forward-looking toxic, and that accurate and reliable information about those assets is available when and where it is needed.facilitate the documentation and creation/maintenance of frameworks for all applicable processes and procedures; monitor for process compliance and adherence, ensure processes are performing according to the agreed and documented standard; continually review for best practice approach, make suggestions, and coordinate process/services improvements as appropriate.assist the reporting manager in building out the function to increase capability maturity, which may require additional tasks not listed in the job description.design, specify, implement detailed service and process measurements, and create/maintain applicable reports/dashboards.
this information is provided at various levels: operational details, operational dashboard, and governance dashboard.measure and evaluate process performance aligned to critical success factors and key performance indicators, as defined by the process.monitor all relevant administrative tools (i.e., email, sharepoint, service management tool, excel) daily and execute day-to-day duties as defined by the process; manage process-related issues as they arise.
perform verifications and audits.
provide status accounting reports.administer the service asset and configuration management "control" processin an operational setting, you will be an integral part of the team responsible for solution design and review of all business process and system level changes as part of continual service improvement.
you will provide design perspectives to the process teams to maintain consistency, stability and supportability of the solution and processes in conjunction with maintaining the organizational roadmap for the solution while utilizing current vendor solution capabilities and the product roadmap.the teamfrom leading practice to business necessity, every business recognizes the need for a strategic cloud integration platform.
at deloitte consulting, our technology strategy and architecture specialists help organizations develop the strategies and implement the systems that build business value and drive performance.
we have the in-depth knowledge and experience gained from working on some of the most complex it challenges around the globe, everything from system replacement to full it transformation.our team of experienced technologists understand the interwoven nature technology plays in all aspects of today's business environment and focus on helping our clients shift from foundational delivery of technology to being the strategic business partner and catalyst for change.
our agile/devops/lean technology experts work to transform the workforce of our clients into the next generation of technology service delivery teamqualificationsrequired• 2-3 years experience required.•technical competencies: general working knowledge of commonly utilized tools (e.g., service now, sharepoint, ms project, ms office products).
four-year degree required.• must be competent in the use of power bi and creating reports/graphs for presentations.• competent in the use of data query tools, i.e., microsoft system center configuration manager (sscm), sql server reporting services (ssrs), etc.• four-year degree required.• in related fields of study, or equivalent work experience.• or 2-5 years of direct or indirect exposure to service management service asset & configuration, release, change, incident and problem management.preferred skills• have a basic understanding of the it application and infrastructure/network/telecom/workplace services environments• general working knowledge of commonly utilized tools (e.g., service now, sharepoint, ms project, ms office products).• use data query tools, i.e., microsoft system center configuration manager (sscm), sql server reporting services (ssrs), etc.• parse data out in logical segments• conduct analysis and interpret the data• transfer to working tracker spreadsheets• follow-up with people for information and status updates• build, update and maintain power bi reports• facilitate meetings with technical teams and stakeholders from the business organizational entities (oes)• distribute reports• maintain working documentation and process/procedure documents• good english-speaking skills• good communication skills for presentations, meetings, ms teams chat/team sites, etc.• aptitude for continuous improvement and maturing functional areaour people and cultureour diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively.
it enables us to leverage different ideas and perspectives and bring more creativity and innovation to help solve our client most complex challenges.
this makes deloitte one of the most rewarding places to work.
learn more about our inclusive culture.all qualified applicants will receive consideration for employment without regard to race, religion, creed, color, citizenship, immigration condition or status, national origin, age, sex, pregnancy, gender, gender identity/expression, sexual orientation, marital status, disability, genetic information, veteran status, opinions as interpreted by the labor authorities and/or courts, social- economic status and social condition as interpreted by the labor authorities and/or courts or any other legally protected basis, in accordance with applicable federal, state or local law.professional developmentfrom entry-level employees to senior leaders, we believe there's always room to learn.
we offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship.
from on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.employment eligibilitybefore any practitioner begins working with deloitte, the candidate should provide documentation validating their employment eligibility upon starting work.