Job description
idmc informatica support engineer - ingeniero de soporte en idmc informatica
in the role of idmc informatica support engineer, you will be responsible for idmc administration, application monitoring, and issue resolution. You will support operations including incident triage, service request handling, and root cause analysis. Additionally, you will do timely response and resolution of support tickets aligned with slas. Key skills include proficiency in idmc (informatica’s intelligence data management cloud), etl processes and cloud platforms, along with strong analytical and communication abilities.
locations for this position are mexico (mexico city, gdl and mty) hybrid work as per infosys mexico’s policy during cst time.
basic qualifications:
* bachelor’s degree or foreign equivalent required from an accredited institution.
* at least 6+ years of experience in information technology working in etl processes using informatica, iics and idmc .
* bilingual (spanish and english) is a must.
* strong verbal and written communication are a must, as well as the ability to work effectively across internal and external organizations and virtual teams.
mandatory skillsets:
* hands on experience using informatica cloud products – idmc, iics.
* solid understanding of apis, real-time integrations, and application synchronization.
* proven experience in l2/l3 support processes, incident management, and ticketing tools (e.g., servicenow, remedy).
good to have:
* experience in cai (cloud application integration) is a plus.
* excellent verbal and written communication skills to interact with clients and stakeholders effectively.
* experience or familiarity with idmc platform administration is a strong advantage.
* strong problem-solving mindset and ability to manage a distributed support team independently.
other relevant experience:
* excellent verbal and written communication skills to interact with clients and stakeholders effectively.
* strong problem-solving mindset and ability to manage a distributed support team independently.
* self-motivated with a positive attitude and ability to work independently.
* able to work under a tight timeline.
* must be able to work flexible hours as needed and strong team player.
roles & responsibilities:
* lead the ams support team of 5 members focused on idmc administration, application monitoring, and issue resolution.
* manage l2/l3 support operations including incident triage, service request handling, and root cause analysis.
* ensure timely response and resolution of support tickets aligned with slas.
* serve as the primary point of contact for client communication and cross-functional coordination with stakeholders.
* drive best practices in idmc platform administration and monitoring.
* support real-time data processing and application synchronization pipelines.
* provide guidance and mentorship to the support team, ensuring knowledge sharing and continuous improvement.
* coordinate with global teams during shift handovers and escalations.
eeo/about us
about us
infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an ai-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
country
mexico
state / region / province
jalisco, mexico, nuevo léon
work location
guadalajara, mexico city, monterrey
interest group
infy mexico
domain
business intelligence
skillset
technology|cloud integration and api management|cloud integration and api management - all, technology|data management - data integration|informatica
company
infosys mexico
role designation
835atechld technology lead
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