Overviewgetecsa is a leading mexican company in human capital management and technology services, founded in 2005. We have a strong presence in national and international markets, providing it consulting, talent acquisition, testing factory, tailor-made projects, and development centers. The role is 100% remote in mexico.position: salesforce administrator (remote, mexico) | location: monterrey, nuevo león (city references as per posting)job objectiveas asalesforce administrator, you'll work with stakeholders to define system requirements and implement solutions to support the sales enablement operations for our legal vertical. You will be responsible for configuring and implementing workflows and custom structures, setting up and monitoring information flow, and training users on processes and new features. Other responsibilities include documenting tasks and action items and scheduling to keep implementation and support items on task. You will liaise with the legal salesforce development team ensuring best-practice guidelines are followed.responsibilitiesall aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, and public groupsprovide support for channel users, troubleshoot issues, and act as a liaison between users, vendors, and technology teams to coordinate resolutionsconduct or coordinate mass data uploads and clean-ups with various data sourcessupport user training and create training materialsmanage alignment of code and content in sub-instances supporting qa, uat, etc.plan upgrades, seasonal releases, and long-term projectsqualificationsadvanced conversational english is requiredavailability to work within a 12-hour time zone differencesalesforce product knowledge and 3+ years hands-on administration experiencecertified salesforce administrator - preferredbachelor's/postgraduate degree or professional qualificationexperience with youtrack, jira, or other ticketing systemsprior experience as an application administratortechnical skillsexcellent project management skills and a positive attitudeability to meet deadlines and prioritize multiple requestsassess impact of new requirements on existing crm functionality and integrated systemsenforce data security measures including user access controls and field-level securitydesire to implement best practice solutionsstrong data management abilities with data maintenance tools (e.g., data loader, zoominfo)excellent relationship-building skills with stakeholders at all levelsgathering requirements and proposing technical solutionsunderstanding of salesforce sharing and security (roles, profiles, permissions, owd, sharing rules)experience implementing salesforce configuration changes (flows, workflow, process builder, fields, page layouts, record types, custom settings, dashboards and reports)daily activitiesthis is a varied business-facing role with responsibilities including user/support activities and coordinationall aspects of user and license managementprovide support for channel users and coordinate resolutions with vendors and tech teamsmass data uploads and clean-ups as neededtrain users and create training materialscoordinate code/content alignment across sub-instances (qa, uat, etc.)plan upgrades and releases and support long-term projectssoft skillssystems thinking and solution-oriented mindseteffective communication with technical and non-technical teamsstrong documentation and organizational skillsability to work autonomously and proactivelyproblem-solving under pressurewe offersuperior benefitstransparency, clarity, and honesty throughout the process100% remote workkindness and empathythe opportunity to grow is in your hands…join getecsaj-18808-ljbffr