Join a rapidly growing broadband provider focused on delivering reliable, high‑performance fiber and fixed wireless internet solutions to residential and business customers. The organisation combines cutting‑edge technology with customer‑centric service to expand connectivity across underserved and high‑growth markets, offering team members the chance to work on large‑scale network deployments, engage with local communities, and contribute to meaningful infrastructure growth. Ready to advance your career while helping bridge the digital divide and enhance connectivity for customers? Trouble shoot hardware and software: examples of software would be vpn, backups, unix, microsoft operating system, scripts/coding, web hosting, various email clients, and systems lead, train and mentor tier 1 technical support staff for purposes of achieving optimal first contact closure rate be available to work any shift in a 24x7 call center environment remote desktop support windows server (all versions) various server environments microsoft sql enterprise level network architecture network security (cisco, sonicwall, pfsense, etc.) Virtualization technologies (vmware, hyper-v, etc.) Microsoft exchange / hosted exchange various operating systems (linux, macos, windows) network protocols (tcp/ip, ldap, domain, dhcp, dns, etc.) Networking and configurations (switching, routing, firewalls) web technologies (xml, html, css) fun, casual & collaborative work environment ~ flexible working hours & remote working opportunities ~ benefits including medical, dental, paid vacation, and annual bonus plan ~ dental insurance ~ health insurance ~ 8 hour shift ~ monday to friday ~