*customer service representative*
*location*: tijuana.
*job summary*
*key responsibilities*
- provide accurate information about products and services to address customer questions and concerns.
- troubleshoot and resolve customer issues by clarifying problems, researching solutions, and implementing appropriate actions.
- escalate unresolved issues as needed while ensuring a smooth customer experience.
- retain and recall product and process information to resolve customer interactions accurately and efficiently.
*qualifications*
- high school diploma or equivalent; additional education is a plus.
- 1+ year of experience in customer service or related field preferred.
- excellent verbal and written communication skills in english.
- strong problem-solving and critical-thinking abilities.
- ability to work independently and as part of a team.
*what we offer*
- competitive salary
- ongoing training and development
- supportive and collaborative work environment
- growth opportunities within the company
tipo de puesto: tiempo completo
sueldo: $6,* a la semana
idioma:
- inglés (obligatorio)
lugar de trabajo: empleo presencial