The fraud ops analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the fraud operations team.
the overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.
responsibilities: perform short and long term forecasting analysis and standardized fraud analysis make judgments based on practice and precedence, and work within guidelines, under general supervision develop and maintain working knowledge of business/industry standards and practices demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area identify inconsistencies in data or results, and exchange information in a concise and logical way impact the business directly through the quality of the tasks/services provided appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
qualifications: relevant experience in a related role knowledge and previous experience in the investigation and fraud claims process experience in trend analysis and alerts in early fraud detection extensive knowledge of the bank's transactional processing platforms proficient in microsoft office and access consistently demonstrates clear and concise written and verbal communication demonstrated ability to remain unbiased in a diverse working environment education: bachelor's degree/university degree or equivalent experience funciones monitoreo de niveles de sevicio de clientes de tarjetas de credito y debito.
seguimiento de transacciones de tarjeta presente y tarjeta no presente.
revisar que el proceso de autorizacion de tarjetas fluya de manera adecuada para mantener un niivel de servicio óptimo para los clientes.
detectar y en su caso reportar patrones atípicos de transacciones sospechosas que afecten los niveles de servicio.
revisan las declinaciones de tarjetas de credito para determinatr el motivo generacion de reportes/ querys consiutlas en sql/ terada generacion de reportes operativos de tarjetas de debito realizar reportes para gerencia particiapar e proyectos de tecnologia.
requisitos manejo de excel conocimientos en sql básico/ terada experiencia en analisis de datos disponibilidad para trabajar sabado y domingo con dos descansos entre semana, y dias festivos.
horario de 9 a 7 o 8 a 5 modalidad hibrida job family group: operations - services job family: fraud operations time type: full time most relevant skills please see the requirements listed above.
other relevant skills for complementary skills, please see above and/or contact the recruiter.