Customer service representativelocation: fully remote (latam)
job type: full-timelove helping people and solving problems fast?
we're looking for someone who can deliver high-quality customer experiences at scale, while keeping every interaction clear, human, and efficient.
this is a hands-on role where responsiveness, empathy, and execution matter every day.
about uproot cle
an uproot clean is a fast-growing, performance-driven consumer brand built for pet owners.
we create high-performance, eco-friendly cleaning solutions designed to make life easier without compromising sustainabilit
y.
customer experience is at the core of our brand.
every interaction matters, and how we show up for our customers directly impacts retention, trust, and growth.
the r
ole this is a high-volume, execution-focused role.
you will manage day-to-day customer interactions across multiple channels, ensuring fast, accurate, and human respons
es.
you are not just answering tickets, you are shaping how customers experience the brand.
this role is for you
if: you communicate clearly, empathetically, and efficie
ntly you are comfortable handling high volumes of customer interact
ions you stay calm under pressure and solve problems qui
ckly you pay attention to details and don't let things
slip you take ownership of issues until they are fully reso
lved you are comfortable working independently in a remote environment
this role is not for yo
u if: you avoid dealing with difficult cust
omers you prioritize speed over accuracy and qu
ality you are not comfortable multitasking across platforms
what you
'll do customer support exe
cution manage and respond to customer inquiries via email and support pla
tforms ensure fast, accurate, and high-quality responses at
scale maintain a consistent and professional brand
voice social media s
upport respond to dms and comments across platforms like instagram, facebook, and
tik tok engage with the community while maintaining brand tone and consi
stency order & refund mana
gement process order changes, cancellations, refunds, and exc
hanges ensure all actions follow company policies and are accurately ex
ecuted conflict reso
lution handle complaints with empathy and c
larity investigate issues thoroughly and provide complete resol
utions cross-functional collabo
ration share customer feedback and recurring issues with internal
teams help identify patterns that can improve product or operations
requi
rements mus
t have: experience in customer service (ecommerce or dtc pre
ferred)+1 years of experience using
shopifystrong written communication skills in
english experience handling social media interactions is a stro
ng plus high attention to detail and ability to mu
ltitask comfortable working in fast-paced envir
onments work requi
rements⏰ schedule: monday-friday, 8:00 am - 5:00
pmest workspace: fixed, professional setup required (stable internet + backup plan)
benefits & comp
ensation fully remote - work from anywhere i
n latam.
monthly salary: $3,000 - $4
,000 usdpaid
time off flex days.
enjoy an extra quarterly day off to unwind and recharge energies whenever yo
u desire ownership &autonomy - trusted to build and execute
strategy professional development - opportunities to learn and grow with thebusiness
ready
to apply?
if you care about delivering great customer experiences and want to be part of a fast-moving team, a