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Cabin agent - emergency response specialist

beBeeCustomerService
Publicada el 14 noviembre
Descripción

Job opportunity:

we are seeking a dedicated professional to join our team as a cabin agent bilingual. This role is perfect for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer service.

the cabin agent bilingual will be responsible for providing timely and effective assistance to customers who have experienced vehicle or home accidents, or require emergency services. As part of our 24-hour support team, you will work closely with other agents to ensure seamless communication and efficient issue resolution.

* responsibilities:
* register new claims for car accidents, road assistance, and other incidents (25%).
* validate policy information and collect relevant data through our online platform (25%).
* track crane suppliers, road assistance, and adjusters (10%).
* answer emergency calls in spanish when there is no request for english assistance (30%).
* support customer service by providing necessary information for claim follow-up (10%).

about the role:

this position offers a unique opportunity to work in a dynamic environment, develop your skills, and contribute to the success of our organization. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

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