Senior consultant specialist we are currently seeking an experienced professional to join our team in the role of service management incident. The technology service management – incident job is responsible for managing the process of recovering technology delivered services from a disrupted state as quickly as possible, utilizing industry standard techniques for engaging support teams, identifying restoration actions, prioritizing incidents, communicating and escalating. Main activities providing full scope of the day‑to‑day production support service including resolution of live incidents as well as post‑resolution problem management activities. Providing workarounds/resolutions with active participation in crisis calls. Using technical expertise to find root cause of major system problems based on business/operations requirements. Participating and contributing to implementing automations/new production support concepts in the team. Ensuring best practices are followed by complying with group compliance policy. Creating batch plans and supporting weekend releases, raising production change orders, and supporting various testing activities related to new implementations. Being part of reviewing, designing, and re‑engineering processes with new technologies to improve performance. Ensuring hsbc internal control standards are met, including timely implementation of internal and external audit points together with any issues raised by external regulators. Adopting the group compliance policy by escalating any identified compliance risk in liaison with the global compliance officer, area compliance officer or local compliance officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply. Requirements strong understanding of technology layers in application landscape, storage, os, network, database, application. Work experience of 5 years with l0/l1 production support. Strong verbal english communication. Work during americas shift on a follow‑the‑sun (fts) model, weekends (rota – based) and occasionally on after‑office hour on‑call for supporting high and critical incidents. Good understanding of unix command line and shell scripting (ksh, sh, awk etc); scripting languages – shell, python. Knowledge of sql and stored procedures, preferentially in oracle database plsql; good troubleshooting/debugging of c++ and java code, sql and stored procedures; on servicenow or gsd to follow business requests and incident & change orders; itil concepts and tools – servicenow, jira, confluence, remedy, salesforce. Monitoring tool – splunk, appdynamics; job tools – control m, autosys; application servers – websphere, tomcat, weblogic; microservices – kubernetes (basic understanding). Team worker. Effective communication. Analytic thinker. Results oriented. Negotiation skills. Benefits hsbc offers colleagues a greater number of days to fully enjoy life events such as weddings, new family members, or to grieve the loss of a family member. Our paid leave package is at the forefront in mexico, providing a culture of well‑being, balance and care. Equal opportunity employer hsbc is an equal‑opportunity employer committed to building a culture where all employees are valued, respected, and their opinions count. We provide a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons, irrespective of gender, genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc. We consider all applications based on merit and suitability to the role. Personal data held by the bank relating to employment applications will be used in accordance with our privacy statement, which is available on our website. J-18808-ljbffr