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blue yonder job profile: sr support engineer i
overview
the senior support engineer i will support our saas customers to provide solution/product support on work force management.
what you'll do
* provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases
* maintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in by wfm solution wgs team
* provide advice to by partners and customers regarding industry best practices and process methodology
* document learnings and create knowledge articles for repeated cases
* bring in new ideas for automation, re-use and service improvements
* understand the saas offering, features and functionality deployed for a given customer.
* work closely with the by solution experts for complex issue resolution including product development
* continuous learning on latest by retail and wfm solutions.
industry experience
what we are looking for:
* 3+ years of retail workforce management experience
* 3+ years of experience in the software/saas industry
* ideal candidate will have experience working with by products, specifically wfm.
* technical experience with by products preferred specifically, wfm
* experience with customer/client support in supply chain software
technical skills
* expert in database programming/data modeling using oracle sql and ms sql
* strong knowledge of middleware (i.e. Weblogic, tomcat)
* proficiency in java / j2ee concepts – jdbc, c++
* cloud (azure preferred), log analysis and networking tools
* advanced knowledge with operating systems (e.g. Windows, unix, linux)
* experience in scripting languages – unix shell scripting, powershell, python, perl etc.
soft skills
* must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting
* ability to work calmly under pressure and meet deadlines
* proven background to have managed multiple stakeholders in a global environment
* must have strong multi-tasking skills
* must be self-motivated and quick learner - new technologies, platforms, integrations
* able to work flexible hours, including evenings, weekends, as warranted by the situation in critical times or to manage customer escalations
* demonstrates initiative and is inquisitive
* succeeds in a fast-paced environment
* demonstrates the ability to work independently without losing team synergy
* demonstrates customer service ethics and core values
education
* bachelor’s degree required, major in computer applications, industrial engineering, supply chain management, or other equivalent technical fields. Master’s degree preferred.
our values
if you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: core values
all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
seniority level
* seniority level
mid-senior level
employment type
* employment type
full-time
job function
* job function
information technology
* industries
software development
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