Role descriptionas the coordinator of customer experience, you will be responsible for generating processes and coaching the team to deliver a great experience for both current and new customers. You will be responsible for:responsibilitieslead and supervise the customer experience team, setting clear goals and objectives.design processes to improve lead conversion and utilization.develop strategies and processes to continuously improve the quality of customer service.ensure customer satisfaction through effective problem resolution and proper handling of inquiries and complaints.train and guide the customer service team in the company's best practices and policies.maintain effective communication with other departments to ensure proper coordination and efficient problem-solving.monitor and analyze key performance metrics to identify areas for improvement and take corrective actions.provide regular reports on team performance and customer service trends.requirements and skillsproven experience in customer service or sales roles.excellent leadership skills and ability to motivate and develop teams.problem-solving skills and ability to make quick and effective decisions.excellent verbal and written communication skills.customer-oriented and committed to providing exceptional service.ability to work independently and collaboratively with other departments.practical knowledge of customer service tools and systems.conflict management with customers.proficiency in using excel / google suite.