*role & responsibilities*
- manage, consult, and assist in product delivery & implementation
- provide customer guidance, recommendations, and solutions throughout the entire
payroll operations, delivery, and implementation process.
- conduct live or web-based workshops as required - virtually and on-site.
- maintain a general knowledge of overall solution & delivery process; analyze issues faced by
clients related to the product and help get them resolved.
- assist in process improvement and best practices.
- assist with development of training aids, including training handbooks, multimedia visual aids,
user guides and other reference materials.
- attend the country level meeting with sme/consultant to discuss any country level updates or system
changes
- coordinate with offshore team for any queries on payroll process, our platform and coordinate with
client for any clarifications on inputs
- meeting with the client to discuss inputs and any specifics for current
payroll. -handle local compliances
- icp coordination for implementation and payroll processing.
qualification & skills:
- good verbal communication (must know english & spanish)
- fresher with bachelor degree university/college degree
- good technology orientation
- strong analytical thinking
- calling étiquettes
- client centric & client relationship skills
*location & shift availability*
- puebla
- work from office (monday to friday)
*office address*: regus - puebla triángulo las ánimas, calle 39 pte. 3515-piso 5, la
providencia, 72400 heroica puebla de zaragoza, pue., méxico.
*shift availability*
- 7:00 am to 4.00 pm or 8:00 am to 5:00 pm
*job types*: full-time, permanent
pay: $9,100.00 per month
ability to commute/relocate:
- puebla, pue.: reliably commute or planning to relocate before starting work (required)
application question(s):
- how many years of work experience you have?
*education*:
- bachelor's (required)
*language*:
- english (required)
- spanish (required)
*location*:
- puebla, pue. (required)
expected start date: 25/08/2025