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*what you'll be able to do*:- support a operation in multiple locations in multiple us cities and latam- provide technical support (i.t.
applications, infrastructure, operating systems, end-user-productivity tools) to business customers throughout the facilities.- interface with business it and business owners to prioritize improvement efforts.- support business managed systems / devops in resolving incidents; support escalations, provide hands and feet to support teams and other global teams (e. g. Dba, server operations, ops control, network operations) if necessary- assist team lead with managing assignments and workload.- develop, maintain, and share, accurate support documentation*the minimum requirements we seek*:- bachelor's degree- a strong desire to learn enterprise technology operations and business practices is desired.- broad business perspective is helpful.
understanding of computer-based tools, computing infrastructure and interest in processes that support product design & engineering is core.- a willingness to work in a high-pressure environment and flexible working shift is a foundation in this space- experience with office automation, windows, pc's & printers- strong written and verbal communication skills, english.- knowledge on using rally or jira tools for project tracking is preferred.- familiar with cause-effect diagnostics methodologies like fmea, ishikawa, etc (6-sixma in gral)- ability to multi-task; managing multiple tasks- work efficiently and effectively with diverse, cross functional teams under stressful circumstances- able to create powerapps - power automate - sharepoint sites for process automations- qlik sense and alteryx proficiency is a plus.
any related bi tool knowledge required if not qlik sense- experience identifying, investigating & solving problems without supervision- experience with server administration; windows or linux- familiar with cisco routers and switches to include basic troubleshooting and cable installation- ability to communicate effectively with business users and it professionals including globally distributed teams.- the ability to adjust communications appropriately for the audience, work with all levels of management and diverse work groups- motivated and self-starter- ability to communicate effectively with business users and it professionals including globally distributed teams; the ability to adjust communications appropriately for the audience; work with all levels ofmanagement and diverse work groups- knowledge of windows server and windows active directory- experience with windows 10, macos, ubuntu (is a plus) 2-4 years of experience- *hybrid work model*:- *location: ford gtbc naucalpan estado de mexico