Role summaryassociate director, hospital key account manager - neuroscience, southern california.
this field-based role leads integrated stakeholder engagement within targeted hospital accounts to optimize access and adoption of cobenfy, reporting to a kam director.
the role collaborates with marketing, market access, sales, medical and patient services to shape brand access, clinical advocacy and performance strategies across key accounts, with a focus on launch execution and market expansion in neuroscience.responsibilitiesgain a deep understanding of customer objectives, challenges, stakeholder/influence mapping, and market dynamics and translate this knowledge into an actionable strategic and tactical account plan to optimize customer engagement and account outcomes in the neuropsychiatry spacelead the development and execution of account-specific strategies and partner with cross-functional teams to support adoption within hospital systems and health systemsintegrate and prioritize account plans and coordinate activities across matrix partners to ensure stellar account management/support that leads to meaningful outcomesgenerate optimal access to enable cobenfy use in target accounts by supporting formulary management, the p&t process and advocating for improvement of formulary positionunderstand account's decision-making on protocols/pathways; monitor any changes and advocate for open access to cobenfy on pathways and protocolscoordinate with hit specialists to support emr/ehr updates to reflect updated clinical pathways, hospital protocols and order sets as neededengage matrix team and key hospital decision makers to collaboratively build economically accretive solutions beneficial to population healthlead discussions on hospital reimbursement models tied to outcomes, leverage economic data and models to help demonstrate cobenfy's value propositionserve as the bms neuroscience contact and build and maintain strong, long-term professional relationships with c-suite, finance, pharmacy, operations and other relevant senior administrators; educate key decision makers on cobenfy's reimbursement dynamics in the hospital settinganalyze and apply market data to assess business opportunities and priorities, including relevant impact of regional health care trendsconduct internal business strategy discussions and account reviews routinely to ensure that key internal stakeholders understand the customer's business strategyidentify customer pain points/operational inefficiencies to solve and areas of opportunity to enable access to cobenfysupport dissemination of system-level decisions within associated accountsoperate in full compliance with all applicable laws and with bms policies and proceduresuphold high ethical standards while driving business success and fostering a customer-centric approachqualificationsminimum of 8 years of pharmaceutical or healthcare experience requiredprevious hospital and idn experience required; regional or national account management experience preferreddirect health system provider and payer experience requiredunderstanding of the u.s. healthcare system, including direct experience working in hospitals and acute care, integrated delivery networks (idns), organizer provider networks, healthcare systems and payer dynamicsexperience with hospital payment models and metrics, p&t process, formulary access and reimbursement dynamics, pathways and protocol development, emr/ehr systems, pharmacy planning and operations requireddemonstrated ability to develop customer-centric approaches, leverage multi-disciplinary capabilities and resources in order to realize objectivestrack record of driving growth and/or achieving field execution targets in the pharmaceutical industry and consistently exceeding expectationsproven ability to lead without direct authority, collaborate with cross-functional teams, and drive strategic execution to achieve results and exceed goalsstrong strategic thinking and problem-solving skillspsychiatry/schizophrenia expertise, sales leadership, marketing/home office experience preferredprior people management experience is preferredproven track record of success in access, marketing, and/or sales is requiredexcellent analytical, social, communication (oral and written) and presentation skills requireddemonstrates critical thinking and strong decision-making skillsproven leadership skills and ability to network across complex internal and external environmentsa valid driver's license within 50 united states is requirededucationbs/ba degree requiredadditional requirementsthis role requires the individual to be in the field >80% of the time
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