Overviewat amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.amazon operations is at the heart of our business. We are known for speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these roles, you’ll help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the world’s greatest selection of products and services with the world’s best customer experience.we are seeking an operations and value stream manager to help achieve this mission. This position will work together with interconnected facilities to ensure efficient package handling and last-mile delivery services across the designated territory.responsibilitiesmanage an environment concerning the delivery of amazon orders direct to customers, subject to ever rising volume and complexity, operating on a 24/7 basisfocus on driving and improving end-to-end flow value to enhance efficiency, reduce waste, and improve customer experiencedrive operational goals and metrics for your delivery station. Communicating the vision to your teampresent operational metrics regularly to the senior leadership teamproblem-solve for closing gaps between performance and goalshire and develop top talent. Create and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagementwork with key business partners such as transport & sortation, dsp management, finance, loss prevention, it, hr, aces and engineeringnote: this role requires to move across different locations under its scope of responsibility. Initially, the role requires to work at nights and flexible shifts to fully understand the e2e operation cycle, after that it is expected to have a flexible shift.a day in the lifethis manager will be responsible for key metrics including, but not limited to: safety metrics, on-the-road metrics, under the roof and cost metrics including optimization process.about the teamresponsible for goals in an area where the strategy may not yet be defined. Establishes workflows, slas, and operational excellence mechanisms at the site. Sets the standard for effective delivery station management and is well versed in industry practices and technologies. Has a deep understanding of the business priorities and customer needs, and can translate those needs into the right solutions. Brings operations perspective to decision making with strong business acumen and collaborates with finance for cost-benefit analyses. Broad experience across functional and technical areas, designing, developing, deploying, and maintaining large-scale operations.basic qualificationsbachelor's degree or equivalent, or 2+ years of amazon (blue badge/fte) experiencewilling to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays6+ years of general experiencesolid understanding/background from last mile operationsenglish fluency5+ years as people managerpreferred qualifications3+ years of performance metrics, process improvement or lean techniques experiencemaster degreelean/six sigma certificationour inclusive culture empowers amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your recruiting partner.company - servicios comerciales amazon mexico s. de r.l. de c.v.job id: a3010983seniority levelmid-senior levelemployment typefull-timejob functionmanagement, distribution, and supply chainindustriessoftware development
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