eaton call center agenteaton's corporate sector division is currently seeking a call center agent.
the role focuses on order management, process improvement, and customer 360 tool usage.fulfill order management related activities for distributorsidentify and implement process improvementsmaintain daily usage of the customer 360 toolchange notice managementfacilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectationshandle high‐pressure, fast‐paced environment requiring diligence to detailproven analytical and critical thinking skillsconstructively manage conflicts and discrepancies towards positive resolutionprioritize customer demand to assist with improved product flowwork with finance team to resolve customer credit requestsqualifications:bachelor degree in international business, administration or relatedminimum customer interaction experience (3 years)high ability to speak, write, and read english – fully bilingualdesirable: knowledge of crm software and sapdesirable: knowledge of vista, votw and mentor softwareskills:drive for resultsmakes decisions & solves problemsdemonstrates a collaborative stylepromotes and champions changebusiness acumenpursues personal developmenteeo statement:we are committed to ensuring equal employment opportunities for job applicants and employees.
our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.agente de atención al clientenos encontramos en búsqueda de talento.requisitos:experiencia en atención al cliente comprobableinglés avanzado obligatorioproductivologro de objetivos semanalesdisponibilidad de tiempoconocimiento en atención al clientedisponibilidad inmediatacontar con documentos en reglazona de trabajo:jacal queretaro cerca de parque jardines de la haciendaofrecemos:sueldo basepago semanalcomisiones atractivasprestaciones de leyservicio medico en sitiosupply – logistics / customer service representativekey responsibilities:ensure timely fulfillment of customer requirements and specificationsmonitor customer inquiries and process shipmentscoordinate transport logistics as per customer needsmaintain direct communication with clientsrequirements:bachelor's degree in logistics, international trade, or related fieldminimum 1 year of experience in customer service within the automotive industry (3 years preferred)knowledge of iatf *, iso *, and business englishtechnical skills:proficient in toms gm, erp (sap), and excelunderstanding of supply chain management and risk managementsoft skills:strong interpersonal skills and ability to work under pressurecustomer‐oriented with good negotiation skillsbenefits:ayuda o servicio de transporteservicio de comedortipo de puesto: tiempo completo sueldos mensual: $20,* - $25,* al meslugar de trabajo: empleo presencialtcs – customer service representative (mexico)we are looking for a customer service representative who wants to learn and transform their career.job role:customer service representativejob location:querétarojob mode:onsite (work from office)in this role you will:you will serve as the first point of contact for customers, delivering timely, accurate support across multiple channels.you will address customer inquiries, resolve issues efficiently, and ensure a positive experience by actively listening and understanding customer needs.key skills required:proven customer support experience or experience as client service representativeability to appreciate the customers' perspective showing empathyactive listening to fully engage the customer with their concernsability to multi‐task during customer interactions with multiple systems and resourcesunderstand policies and procedures and communicate them professionally to the customeracknowledging and resolving customer complaints/concernslisten to customers' concerns, maintain a positive attitude and calmly respond to customers' complaints, issues and questionsresolve customers' concerns and answer customers' questions to your best abilityable to manage stressful situations in customer serviceperson specification:minimum high school diplomaminimum 1 year of customer service experienceadvanced proficiency in englishavailable for full‐time workwhat we offer?
tcs cares professional servicesbring your buddy – referral bonus for each hirerecognition for performance12 days of vacation (increase in days according to law)christmas bonuspantry vouchers (extra to salary – delivered on a card)major medical insurance (at no cost to you, additional beneficiaries at no cost: legally married couple and 2 children under 25)life insuranceptu (profit sharing) (according to law)we promote an inclusive culture, striving for equity across gender, disability, lgbtqia+, religion, race, ethnicity.all opportunities are based on these principles.coesia – customer service representativeour customer service representative supports internal and external customers by providing accurate information, processing orders, and managing inquiries across coesia group brands.responsibilities:handling purchase orderstracking orderssupporting invoicingproactive follow‐uprecording kpisaddressing purchase order inquiries and supporting shipping processesmaintaining accurate order information and status updatesensuring follow‐up on outstanding invoicesreporting status of products to central servicebuckland – customer service representativebuckland is looking for a customer service representative.
the role involves acting as a liaison between company and clients, providing product and service information, resolving emerging problems, aiding with import/export clearance, and maintaining accurate account setup.responsibilities:provide the highest level of customer service to clients, vendors, and service providers by assisting them with import/export clearance of goods, following up on shipment status, and identifying opportunities to meet their demandsassist with onboarding and administration of new customers, including account set up in company system, assisting with inquiries, providing solutionsliaison between intercompany departments with regards to potential client set up and/or inquiriesreview and prepare orders according to customer requirements and monitor order fulfillment process until transaction is completedgood written and verbal communication skillsdemonstrate meticulous attention to detail by ensuring accuracy and decision makingdriven by results working in a fast paced environmentmaintain a well‐organized calendar to balance meetings, tasks, and future initiativesprovide exceptional customer support by addressing inquiries and resolving issues promptly and effectivelywhat we need from you:bachelor's degree or equivalent office experienceminimum 2 years in custom brokerage or logistics experienceintermediate ms office knowledgehigh level of organization, time management and attention to detailcompletion of complex entriesmexican legislation in foreign trade business knowledgebilingual in spanish/englisheeo statement:buckland provides equal employment opportunities for all qualified individuals and prohibits discrimination and harassment of any type based on any protected ground under applicable human rights legislation.applicants do not require cad or usa work experience but may be required for certain positions.
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