*tasks*- ensure the highest levels of customer satisfaction- make system change requests (ex., rename extension, change phone routes)- troubleshoot and resolve hardware issues, including guiding customers through phone reboots and factory resets- enable system integrations for customers- conduct remote diagnostics and troubleshooting- resolve or escalate customer requests/issues promptly- review, analyze, and evaluate trends on common system issues and communicate these to the company*requirements*:- proficiency in both verbal and written english, along with confident, articulate, and professional communication abilities- exceptional customer service skillset- strong ability to multitask, prioritize tasks, and effectively manage time- skill in handling incoming and outgoing support calls- proficient in conflict resolution, with the ability to sympathize and empathize with customers- technical expertise in network equipment, business phones, and basic software usage- outstanding capacity to navigate and resolve intricate issuespetvisor is dedicated to providing mobile-enabled technologies to pet parents and pet care professionals.
petvisor operates in 2 major regional divisions under petdesk (north america) and vestoria (europe, middle east, africa, and asia, pacific).