Descripción de la empresa
fairmont hotels & resorts
join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of hawaii, to the unspoiled national parks of canada, to the heart of london, to the deserts of the united arab emirates.
Fairmont mayakoba is a luxury resort located in mexico’s riviera maya, seamlessly blending tropical nature, mangroves, and white-sand beaches within an exclusive setting. Certified with the prestigious aaa five diamond award, it offers 401 elegant guest rooms and suites, including beachfront and lagoon casitas, all featuring world-class amenities. The resort is thoughtfully designed with respect for the natural environment and local culture, delivering a perfect balance between modern luxury and ecotourism in a paradisiacal caribbean setting.
About the application process:
descripción del empleo
the night manager oversees all resort operations during overnight hours at *fairmont mayakoba*, ensuring exceptional guest experiences consistent with fairmont and accor luxury standards. This leadership role safeguards the resort’s safety, service quality, and operational continuity while acting as the highest authority on property throughout the night.
*guest experience & service excellence*
- serve as the primary manager on duty for all guest interactions during night hours, delivering service aligned with *forbes 5‑star and fairmont service promise* standards.
- manage late arrivals, overnight requests, early departures, vip and repeat‑guest preferences, and unexpected stay extensions.
- handle guest concerns with empathy and efficiency, ensuring timely follow‑up and resolution.
*resort operations & coordination*
- oversee overnight operations across the resort’s *multiple buildings, casitas, villas, and pathways* within mayakoba’s natural environment.
- conduct regular inspections of:
- public areas
- lobby and front office
- pools and beaches (security sweep)
- transportation areas & golf cart stations
- back‑of‑house corridors
- casitas, guest hallways, and access points
- coordinate with housekeeping for urgent room moves, deep clean requests, or unexpected issues.
- support engineering in responding to sudden maintenance cases (hvac, lighting, water, locks).
*safety, security & environmental protection*
- ensure guest, colleague, and property safety in collaboration with the *security department*.
- respond immediately to incidents including:
- medical emergencies
- wildlife concerns specific to the mayakoba ecosystem
- fire alarms or technical failures
- noise complaints
- lost items and incident reports
- protect the resort’s ecological environment by enforcing sustainability and wildlife‑respect guidelines.
*financial & audit responsibilities*
- complete and validate the *night audit process*, ensuring accuracy in:
- revenue postings
- rate discrepancies
- daily financial reconciliation
- cashiering and shift drops
- prepare morning reports for senior management (occupancy, adr, pick‑up, arrivals/departures review).
- monitor room availability for early arrivals and ensure inventory accuracy.
*leadership & team management*
- supervise overnight front office, bell/transport, security, and any overnight support teams.
- ensure colleagues follow grooming standards, brand service guidelines, and safety protocols.
- conduct pre‑shift briefings and communicate next-day operational needs.
- provide coaching, support, and conflict resolution as needed.
*requisitos*:
- experience in front office or hotel operations; supervisory experience preferred.
- strong problem‑solving and decision‑making skills.
- excellent communication and customer‑service abilities.
- knowledge of pms systems (opera, etc.) and night audit procedures.
- ability to work independently and lead a team during low‑supervision hours.
Información adicional
employee benefits: join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across fairmont & raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Our values
respect: we value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence: we make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging: we celebrate our differences. We support each other and we always stand together.
Empowerment: we have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity: we build trust through mutual respect and being authentic.
Diversity & inclusion