We are seeking a cloud engineer to support the engineering and maintenance of azure virtual desktop (avd) and multi-cloud environments. This role is responsible for the technical health of virtualized workspaces and general cloud infrastructure, combining project-based engineering with responsive customer support.
key responsibilities
* technical engineering: deploy and maintain avd host pools, workspaces, and application groups in accordance with established performance standards.
* engineering & customer support: perform troubleshooting and resolution for incidents and service requests, ensuring that support actions are grounded in data and actual customer impact.
* devops & iac execution: use iac to manage the deployment of image galleries, session hosts, and networking components to ensure consistency across cloud environments (experience with terraform or nerdio manager is preferred).
* ci/cd maintenance: create, implement, and manage automated deployment pipelines for image management and infrastructure updates via github or gitlab or similar.
* resource integration: manage technical integrations between avd and azure services, including entra id, azure files, and fslogix profile containers.
* on-call rotation: participate in a 24/7 on-call rotation to maintain platform stability and protect mission-critical customer operations.
technical requirements
cloud platforms
* azure competency: deep expertise and experience with azure virtual desktop (avd) and native azure services.
* multi-cloud expertise (desirable): general cloud experience in aws and gcp is highly desirable to support our broader infrastructure modernization strategy.
* tooling & iac: working knowledge of terraform; experience with git workflows (github or gitlab or similar) for version control.
* networking: solid understanding of cloud networking fundamentals, including vnets, expressroute, and network security groups (nsgs).
* devops knowledge: ability to work within established ci/cd and automation frameworks to reduce operational toil.
1) virtualization & vdi foundations
* understanding of vdi architectures (pooled vs. personal, multi‐session vs. single‐session).
* knowledge of hypervisors, brokers, session hosts, fslogix profiles, and storage interactions.
* capacity planning for cpu, ram, and iops based on user workload profiles.
* best practices in image management (golden image, update process, optimization).
* techniques to optimize login performance through profiles, gpo, and os tuning.
2) azure virtual desktop (avd) administration
* creation and management of host pools, session hosts, app groups, and workspaces.
* configuration and tuning of scaling plans and auto scale policies.
* troubleshooting avd login issues such as black screens, slow logons, or fslogix failures.
* understanding of avd connection stages and diagnostic tools.
* experience with scheduled scaling and burst‐traffic planning.
* ability to perform controlled rollouts and pilot deployments.
3) performance engineering & troubleshooting
* identification of system bottlenecks (cpu ready time, ram pressure, disk latency, network congestion).
* use of azure monitor, log analytics, and insights to diagnose performance issues.
* application performance profiling and resource consumption analysis.
* knowledge of nic, driver, and gpu optimization for vdi environments.
4) automation & operations at scale
* automation of maintenance cycles (patching, reboots, image updates, draining).
* standardization of tags, naming conventions, and configuration baselines.
* creation of clear operational documentation and sops for support teams.
5) cost optimization for vdi
* right‐sizing vm skus based on telemetry and usage patterns.
* efficient configuration of autoscaling and session density targets.
* optimization of storage performance and cost for os, temp, and fslogix disks.
* monitoring of azure cost management dashboards, budgets, and alerts.
6) security & compliance in vdi
* experience managing patching for session hosts and images.
* capability to run and respond to vulnerability assessments.
* ensuring secure and redundant data storage across azure storage solutions.
* familiarity with compliance requirements and audit readiness.
7) nerdio manager for enterprise (nme)
* deployment and administration of nerdio manager for avd.
* configuration of autoscaling, image management, and automation through nme.
* integration of scripted actions for host lifecycle tasks.
* monitoring of cost, performance, and operations using nerdio dashboards.
* troubleshooting nme tasks, logs, and orchestrated operations.
8) incident management & reliability
* designing and implementing vdi monitoring strategies.
* execution of proactive incident response workflows.
* performing root cause analysis and post‐incident improvement actions.
* maintenance of runbooks for common incidents (profile issues, agent errors, connectivity failures).
* collaboration with microsoft and third‐party vendors for escalated issues.
9) knowledge transfer & enablement
* delivery of technical training for operations center and service desk teams.
* creation of technical documentation, diagrams, and troubleshooting guides.
* definition of escalation paths across l1–l3 support layers.
* development of labs or sandbox environments for hands‐on training.