Think you’ve got a knack for working on a team, and want to be at the forefront of the digital landscape with the fastest growing peer tutoring platform?
Knack is the leading student success platform, transforming tutoring to prepare students for success in the classroom and 21st-century workplace. In partnership with colleges and universities across the country, knack delivers affordable and impactful peer tutoring programs that ensure all students have access to the academic support they need to succeed.
If working on a team of constantly curious, driven innovators, who are modernizing peer-to-peer learning, then look no further!
*the role...*
we are seeking a full-time *user support associate *who will work directly with our user support specialist, as well as the product, engineering and business teams. This position is a dynamic, multifaceted, and challenging role. You will serve as a key member of the user support team and have the opportunity to grow your role and the department as we rapidly scale.
*what you get...*
- competitive salary & vested stock options (equity ownership)
- health care benefits (medical, dental, vision), 401k, and wellness stipend
- flexible time off
- complete remote flexibility and a monthly stipend
- company-sponsored equipment
- company events and outings (post-covid)
- autonomy, ownership, and the chance to grow alongside a phenomenal and passionate team every day
*what you get to do...*
- resolve escalated front-line issues and ensure our users can successfully use the knack platform
- contribute to the maintenance, improvement, and delivery of help content & support resources
- collaborate with the product team to enhance the customer experience and solve the underlying issues causing students to contact support
*this may be for you if...*
- you empathize deeply and go out of your way to be responsible, kind, helpful, and understanding
- you possess strong written and verbal communication abilities
- you deeply value organizing and documenting your work and knowledge for posterity
- you are experienced with and fully understand customer service communication, issue resolution, and the best practices therein
- you are especially collaborative and value environments where the best ideas win, independent of from whom they arise
- you deeply believe in reasoning from first principles, seeking to uncover the root of problems and the true objectives of users
- you crave the challenge of learning and unlocking new capabilities for yourself
- you are extremely discerning with how you prioritize tasks and spend your time
- you are savvy with computers and digital platforms
*extra credit!*
- interest and knowledge of the higher education or tutoring space
- experience working in technology-driven organizations
*about knack*
knack was launched in 2016 at the university of florida by a founding team that came together to build peer-to-peer communities that would be more enjoyable, relevant, and effective than traditional learning environments.
Knack is a fully remote company as of september 2020 (read more about the decision here!). We’re proud to be backed by top-tier silicon valley investors including jeff vinik (owner, tampa bay lightning), precursor ventures, bellini capital partners, bisk education ventures, elysium venture capital, arizona state university enterprise partners, tie tampa bay angel fund, and alex sink (former cfo, state of florida).
Tipo de puesto: tiempo completo
tipo de jornada:
- turno de 8 horas
experiência:
- user support: 1 año (deseable)