First Brands GroupTM is a general automotive parts company that develops, markets, and sells premium products through a portfolio of nine market-leading brands: Raybestos complete brake solutions, Centric Parts replacement brake components, FRAM filtration products, LuberFiner filtration products, TRICO wiper blades, ANCO wiper blades, Carter fuel and water pumps, Autolite spark plugs, and StrongArm lift supports. The First Brands GroupTM portfolio of world-class brands offers best-in-class technology, industry-leading engineering capabilities, and superior customer service.
First Brands Group is seeking an experienced Customer Service Representative for our Share Service Fram in San Luis Potosí location! 100% presencial/bilingual
Education and Experience:
- Degree in related fields
- Background in customer service environment with prior experience providing customer service to retail, distributor, and eCommerce customers
Additional Skills:
- Administrative
- Precise attention to detail and effective time management stills
- Ability to multitask in a fast-paced in environment with a strong sense of urgency and responsiveness
- Professional
- Excellent written and verbal communication skills with customers, department peers and leaders, and sales team members
- Ability and desire to work in a team environment
- Self-motivated, flexible to change, and willing to initiate tasks
- Reliable, consistent, and possessing of good work ethic
- Technical
- Oracle order management and workflow experience preferred
- MS Office (Excel and Word) competency
- Data entry experience with a high degree of accuracy
- Deductive reasoning / logic skills