Job qualifications:
recruiter: montserrat tavares
position reports to: ruben sotelo
required qualifications:
*skills*:
- demonstrated ability to achieve results under limited supervision.
- strong written and verbal communication skills, with a demonstrated ability to communicate effectively with all levels of an organization.
- handle customer service situations in a professional manner and maintain customer satisfaction as a primary goal.
- troubleshoot, diagnose, and repair product and service concerns.
- understanding of system architecture of application and system integration processes.
- provide high level details of customer problems with reproducible steps to escalate to other teams and departments
- contribute to and use knowledge base.
- ability to interact effectively with individuals from different countries and cultures, with a sensitivity to cultural diversity.
- hands-on software troubleshooting experience and ability to analyze into software-related issues and products.
- strong work ethic with an emphasis on service and quality.
- ability to function as an effective team member or independently.
- motivated self-starter with initiative.
- self-managing: well organized, with multi-tasking and time management skills; maintains attention to detail and works effectively in a fast-paced and rapidly changing multi-team environment.
- schedule availability
languages:
- native in spanish or english
- advance in spanish or english
*experience*:
- 3 - 5 years demonstrated experience in the technology/it industry.
- 2+ years of experience with sql queries.
*education*:
- bachelor's degree in computer science or related field or equivalent work experience
preferred qualifications:
- excellent oral and written communication skills.
- strong interpersonal and conflict resolution skills.
- experience in.net/sql server.
- experience with change management tools and processes, including source code control, versioning, branching, defect tracking and release management.
- experience with incident management processes.