Job title: telecom operations and maintenance expert
description:
we are seeking an experienced professional to oversee the smooth operation and maintenance of our telecom systems. As a key member of our operations team, you will be responsible for ensuring seamless service delivery.
key responsibilities:
* work onsite 100% of the time
* gain insight into latin american intelligent operation and maintenance business, customer pain points, network scanning, and basic information construction
* match customer pain points/needs, organize solution design and adaptation
* align with industry development goals, conduct pre-sales expansion work, summit exchanges, solution presentations, customer digital transformation, and solution guidance
* maintain strong customer relationships and cross-functional coordination
required skills and qualifications:
* minimum 8 years of experience in field operation with telecom
* minimum of 5 years optimization & planning experience for gsm and gprs or umts
* minimum 3 years with vendors (ericsson, nokia, huawei, alu, liberty, claro, c&w, etc.)
* understand telecom network operations & maintenance processes, organizational structures, and architecture
* experience in managed services, intelligent operations and maintenance solutions, and noc/flm delivery
preferred qualifications:
* excellent knowledge of the field of 3g/4g/5g radio communication and optimization, and fixed services (fttx)
* experience in intelligent operation and maintenance expansion, industry development insights, customer pain point analysis, network scanning and information construction, solution design, etc.
* experience in customer communication at large events and summits
* ability to understand customer needs and solution design, able to accurately understand customer needs, identify and guide truly valuable customer needs
benefits:
* opportunity to work on complex projects and develop your skills
* chance to collaborate with a dynamic team
* competitive compensation package