Technical skills
* experience within it industry as devops engineer for at least four years
* experience in deploying and managing large scale systems over any of the cloud technologies such as oracle cloud, aws, azure, google cloud platform, and/or openstack (preferred certified professionals)
* experience with red hat/oracle enterprise linux sysadmin tools, commands and utilities
* experience in scripting using bash, python, perl or other common linux scripting languages
* experience in linux virtualization environments and network configuration
* knowledge in storage technologies (such as nfs/san)
* knowledge in application servers (weblogic/websphere/tomcat). Should be familiar with architecture and basic troubleshooting
* knowledge in database administration (preferred oracle dba experience)
* knowledge of one or more orchestration, deployment tools, such as terraform, ansible, chef
* ba/bs degree preferred.
soft skills
* team player - work on a global multicultural team
* can do spirit - demonstrate a positive attitude and self-motivation
* analytical - possess critical thinking skills
* great communicator - display excellent written and verbal skills
* excellent collaborator - contributes to improve work methods, outcomes, and team performance
* flexible - work when needed, including nights, weekends, holidays
* incident management - identify, analyze and correct the issues to restore service levels
* problem management - analyze the incidents and log bugs with the support teams for getting resolution to the persistent issues/problems. Correlate cloud outages/incidents with service outages/incidents
* change management - implement/coordinate various approved changes and test new releases. Work with build and development teams on quality control of new images
* life cycle management of environments & virtual machines - provision, shutdown, startup, restart, upgrade, patch, perform health checks, monitor services and performance, retire unused demo environments. Everything on a 24x7 basis with global teams around the world
* data management - execute and manage backups & restores
* knowledge management - create and improve knowledge base documents
* maintenance management - participate in quarterly maintenances for all the demo infrastructure
* automation management - investigate, propose and collaborate on new opportunities for process automation
design new scalable solutions for fast changing infrastructure environment with complex needs in fields like: configuration deployments, monitoring, and logging.
perform deep drill down analysis into performance bottlenecks and provide necessary fixes.
bring in new ideas, change, evolve, improve and simplify the production infrastructure.
work closely with our development and research teams and provide customer friendly solutions and support.
responsible for working on the design, development, and/or deployment of enterprise supporting systems.
provide leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology.
recommends and justifies major changes to existing products/services/processes.
bs or ms degree or equivalent experience relevant to functional area.
3 or more years of software engineering or related experience.
oracle is an affirmative action-equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.
key responsibilities
* you will share ownership of the health and operations in the build, packaging, and testing infrastructure supporting the development of goldengate product suite.
* you will own improvements to oracle golden gate installation, build and release processes.
* you will own critical automation improvements to improve reliability and efficiency of build and release processes and supporting infrastructure components.
* this will require you to develop new installation processes or maintain existing production installer processes.
* additionally you will be chartered with improving the overall build framework and monitor existing build processes and improve turnaround time by making code changes yourself or in collaboration with other developers.
* you will investigate, debug, diagnose and resolve runtime product build issues impacting day to day operations across various porting platforms.
* this position requires you to be an independent self-driven contributor and at the same time work with a globally dispersed team.
* collaboration with individuals from other teams is essential for success in this position.
preferred qualifications
* bachelor's degree in computer science or related, plus 8 years related experience or master's degree in computer science or related, plus 6 years related experience.
* proficiency with build script tools and environment.
* experience in automation of building/packaging processes.
* experience with linux including proficiency in gnu make, cmake, python, and perl.
* experience with writing bash scripts.
* experience building open source software using gnu autotools.
* experience with ci/cd technology, including teamcity or jenkins.
* experience with git source control.
* excellent problem-solving skills.
* experience debugging build issues in systems developed using c/c++ and java.
* experience with windows and unix-like operating systmes (i.e., linux).
* experience with microsoft visual studio.
* experience with jfrog artifactory.
* experience with docker or kubernetes.
* prior experience with installer processes and tools.
* technical strength as well as leadership.
* ability to adapt to and learn new technologies with short dev cycles.
* ability to investigate, debug, and resolve runtime product build issues impacting software delivery across various porting platforms.
develop and enhance installation process for goldengate product suite supporting multiple os and database platforms.
analyze oracle goldengate build processes to deliver significant improvements from current framework.
create or identify opportunities for automation of operational build and release engineering tasks and instrument the automation in collaboration with stakeholders.
build third party binaries from third party source code on various unix ports and windows.
triage and debug runtime errors/issues in the software from:
- ongoing development merges during release cycles.
- introduction of new third party binaries.
integrate existing tools to provide and analyze security reports on third party libraries.
identify and utilize opportunities to collaborate and enhance productivity of developers and qa teams and improving release cycles.
leverage available ai and other tools to advance build and release engineering processes.
enhance and automate patch build and delivery process with focus on reliability and efficiency.
lead projects, collaborate and mentor other members of the team as required.
responsibilities
* analyze and design new features for the cloud microservices architecture in place.
* able to present and socialize design with the architect groups and stakeholders.
* developing top of the art solutions, with clean code and code coverage techniques.
* collaborate with other teams to help evolve existing products and capabilities.
* contribute to the support/sustaining areas when there are bugs to be replicated and fixed.
* have a good quality to understand and proposed infrastructure changes. Mentor and guide other developer levels to archive performance goals and to build a stronger team.
additional details
* great attitude and proactive person who is willing to learn and help others.
* experience working in agile environments.
* java core and api-driven development.
* strong oo programming concepts and experience implementing design patterns.
* web services and rest api services.
* spring / spring boot / spring webflux (reactive programming).
* cloud related concepts and knowledge as:
- docker or any containerized product, kubernetes, helm charts
- shell scripting
- gradle or maven
career level - ic4
principal technical program manager - product development
the database development organization needs a seasoned technical program manager to help with the initial release and subsequent feature implementation, testing and release management of a brand new artificial intelligence / ai based service.
* about 7 years of program management experience with 2+ years managing large scale programs and projects spanning multiple technical teams and organizations. Experience taking a program from concept through launch.
* demonstrated ability to communicate effectively, motivate and lead others, improve productivity, handle multiple demands, give and receive feedback, solve problems, adapt to changing priorities, all while remaining flexible and fun to work with!
* leadership skills - strong judgement, ability to work with technical and non-technical people at all levels.
* collaboration skills - empathy for our partners, willingness to share information, and ownership without ego; creates and promotes transparency, harmony, and accountability across the team.
* organization skills - superior planning and organizational skills in managing multiple facets of a large-scale project and track progress for multiple programs at once with strong attention to detail.
* communication skills - deliver regular project reports, excellent at both written and verbal content to effectively communicate with all levels across a diverse audience in various disciplines.
* problem-solving skills - use problem-solving skills to isolate and solve problems with programs to keep progress on track.
* presentation skills - at ease presenting to technical engineering leaders, as well as to the general organization.
* technical skills - understanding of key technology terminologies in the cloud and software development area. Ability to learn new technical concepts quickly.
* tooling skills - exhibits mastery in the use of jira and confluence.
* demonstrated effectiveness, engagement and focus in a remote working environment.
* experience with working in remote teams across different time zones.
* experience with software development lifecycles.
* artificial intelligence / ai experience is preferred but not necessary.
career level - ic4
manage the development and implementation process of a specific company product involving departmental or cross-functional teams focused on the delivery of new or existing products. Plan, coordinate, monitor, and move forward projects tackling business, development, or operational challenges. Work with cross-functional teams made up of diverse people with varied backgrounds, experiences and opinions across engineering - development & quality assurance, product management, and release management. Drive effective teamwork, transparent communication, collaboration and commitment across multiple disparate groups with competing priorities. Demonstrate flexibility and resilience in response to changing or ambiguous situations, directing changes through appropriate review and approval mechanisms. Be a motivational leader comfortable working within a matrix organization where your powers of persuasion are key. Be ever vigilant for continuous improvement opportunities, driving them to achievement. Recognize situational severity and know when to push for actionable next steps toward resolution. Juggle multiple projects with varying complexities, priorities, and timelines. Lead regular status update meetings and ensure productive use of meeting time, including enforcing allocated time slots for presenters. Capture and distribute meeting notes (attendees, items discussed, what changed, blockers, next steps, action items). Collaborate with other program managers to integrate planning and execution across teams. Create and maintain comprehensive project documentation. Develop team rapport in a remote work environment.
customer service, technical developer
role overview: the customer service, technical developer operates as a tier 2 escalation function within customer support, responsible for diagnosing, reproducing, and resolving complex technical issues across integrations and systems. This role works at the intersection of support, product, and engineering, owning advanced troubleshooting, root‑cause analysis, and cross‑functional issue resolution. You will act as a technical escalation point for tier 1 support and post‑sales teams, ensuring customer‑impacting issues are triaged quickly, documented clearly, and routed appropriately. This position is ideal for highly technical, detail‑oriented individuals comfortable debugging apis, integrations, and data pipelines in a fast‑moving saas environment.
key responsibilities
* tier‑2 escalations: triage and resolve complex technical issues escalated from tier 1 and post‑sales teams; reproduce bugs, isolate root causes, and determine if issues are configuration, data, integration, or platform‑related; provide clear interim updates and technical summaries for customer‑facing teams.
* debug integrations and data flows: validate api calls, troubleshoot configurations, webhook activity, and data transformations; partner with engineering to confirm expected vs. actual system behavior.
* incident & bug management: create structured bug reports with reproducible steps, logs, and impact assessment; classify severity and coordinate resolution with engineering; track issues through resolution and communicate status to stakeholders.
* operational tooling & documentation: build and maintain troubleshooting guides, internal runbooks, and knowledge base; document known issues, workarounds, and diagnostic steps; improve internal escalation workflows.
* product feedback loop & process improvement: identify recurring failure points or friction in systems; translate patterns into actionable product insights; partner with product and engineering on preventative improvements; optimize support workflows, tagging, and escalation paths; contribute to sla adherence and resolution metrics.
what you'll need
* experience: 3‑5 years in technical support, solutions engineering, or operations in a saas environment.
* experience troubleshooting apis, integrations, or data pipelines.
* strong debugging skills across logs, system behavior, and configuration layers.
* experience writing technical documentation and internal runbooks.
* familiarity with support platforms (zendesk, intercom, pylon, etc.).
* experience collaborating with engineering and product teams.
technical skills
* analytical troubleshooting and root‑cause analysis.
* comfortable reading logs, api responses, and system data.
* proficiency with spreadsheets and basic sql.
* understanding of saas architectures, integrations, and sync behavior.
* ability to distinguish user error vs. system defect vs. configuration issue.
core competencies
* clear, technical written communication.
* structured problem solving and documentation.
* strong prioritization across multiple escalations.
* ability to translate technical findings into customer‑friendly explanations.
* systems thinking and process improvement mindset.
oracle is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veterans status or any other characteristic protected by law.
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