Roha – account manager – guadalajara
company: roha operates in 22 countries, specializing in natural extracts, synthetic colors, industrial colors, and animal feed additives.
position: account manager (guadalajara, mexico). Candidates must be from the food color/ingredient industry and based in guadalajara. 5‑day working week. Reporting to sales director.
responsibilities
* accountable for individual strategic sales, profitable sales growth and meeting targeted monthly and annual goals.
* develop business plan to increase and maintain roha’s business in assigned territory and/or accounts.
* continuously identify new prospects in the assigned territory.
* develop and maintain key accounts assigned.
* manage brokers / distributors appointed.
* manage and coordinate all operational issues with customer care representatives assigned to the territory and/or account.
* make sales presentations to direct accounts or accounts of brokers, distributors or other sales representatives working in the territory.
* gather data regarding competition and market intelligence.
* manage all trade shows, presentations or other marketing events within the assigned territory.
* execute any additional activities required to effectively develop and maintain the assigned territory.
* maintain and enhance the culture and core values of roha.
* promote the highest quality image of roha with coworkers, customers, vendors and the community.
qualifications
* high school diploma or ged.
* minimum 2 years of account management experience in a related industry.
* excellent communication, presentation and negotiation skills.
* ability to work under pressure, multi‑task, prioritize, and manage time effectively.
* strong relationship building and customer service orientation.
* self‑driven, results‑orientated with a positive outlook.
* capability to develop a thorough understanding of roha’s product portfolio and market strategies.
benefits
* competitive benefits plan above the mexican labor law, including life and medical insurance.
* wealth accumulation plan (plan de pensiones).
* employee stock purchase plan.
* opportunities for professional growth within a fortune 500 company.
servis.ai – account manager (full‑time | hybrid)
responsibilities
* develop and nurture strong, long‑term relationships with clients, serving as their primary point of contact and trusted advisor.
* ensure clients get the most value from servis.ai by understanding their needs, proactively addressing concerns, and guiding customers through best practices.
* track client engagement, adoption, and key performance metrics, providing regular reports and actionable insights on account health.
* manage contract renewals and compliance, ensuring a seamless process while maintaining strong client relationships.
* proactively anticipate challenges and work swiftly to resolve issues, ensuring a smooth and positive client experience.
* collaborate with internal teams to deliver a seamless experience and drive customer success.
qualifications
* 2+ years of experience in account management, customer service, or software support.
* strong communication skills with advanced english proficiency.
* ability to work independently and proactively problem‑solve.
* experience in sales or upselling is a plus.
* genuine interest in software and technology.
benefits
* remote flexibility and collaborative team environment.
* opportunity to grow within a fast‑moving saas environment.
* comprehensive benefits and professional development support.
positrace – account manager (canada/us focus)
responsibilities
* manage existing positrace customer accounts as a brand ambassador.
* conduct regular account status checks for service users, ensuring proper training.
* implement core functionalities tailored to each client's operations and requirements.
* identify opportunities for upselling and improve client operations.
* ensure client satisfaction and proactively identify reasons for deactivation to retain customers.
* provide comprehensive account information, including billing details and contracts.
* assist new users in access setup, account creation, and platform navigation.
* coordinate new unit implementation within 15 days of delivery.
* act as main point of contact for daily client queries, mediating with technical support, operations, and finance.
* proactively identify and address potential issues before they become problematic.
* collect and document client feedback for the product department.
* drive referral program and encourage positive feedback on platforms.
* upsell and cross‑sell products and services to increase monthly recurring revenue (mmr).
requirements
* excellent spoken and written english communication skills.
* demonstrable experience in customer service or customer‑service representative role.
* strong telephone communication and active listening skills.
* familiarity with crm systems and practices.
* customer‑oriented with the ability to adapt/respond to different personalities.
* excellent communication and presentation skills.
* ability to multitask, prioritize, and manage time effectively.
* technical or business degree.
* experience in a matrix organization and ability to speak multiple languages is a plus.
compensation
* base salary: $18,? – $19,? Per month.
* commission structure: great commission structure and long‑term incentive plans.
equal opportunity
we are an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.
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