Area(s) of responsibility
oracle ebs supply chain ba
slp mexico- onsite
* provide functional support for oracle ebs supply chain module.
* analyze and resolve issues reported by end-users in a timely manner.
* collaborate with business users to understand their requirements and translate them into system configurations or enhancements.
* conduct system testing and support user acceptance testing (uat) for new implementations or updates.
* develop and maintain documentation for configurations, processes, and troubleshooting guides.
* deliver training sessions and support to end-users to ensure effective use of oracle ebs.
* work closely with technical teams to design and implement custom solutions or integrations.
* monitor system performance and recommend improvements to enhance efficiency.
* resolve tickets within the defined sla with detail resolution notes and solution.
* having experience working on production support project
* servicnow experience would be added advantage.
* good communication skills.
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