Job title:call center representativeskills:call center, customer service, finance, insurance
experience: 1 year
job location:avenida paseo de la reforma 342, juárez, cuauhtémoc, * ciudad de méxico, cdmx, mx
onsite rolewe at coforge are hiring call center representative with the following skillset:requirements
~6–9 months of experiencein a call center position (bfsi experience preferred).
~ fluent in english– b2+ or c1 level.
~ mustlive within 1.5 hoursfrom the site.
~ ability to work 10-hour shiftswithin the hours of operation (6:00 am – 6:00 pm).
~ comfortable with schedule:two 15-minute breaksandone 30-minute lunch.
~ strong communication, problem-solving, and documentation skills.
~ ability to manage escalations with professionalism and escalate to client when required.1.
loss draft call center
manage customer support calls related toloss draft claims.
update claim information and notate/document in client systems.
upload loss draft documentation as needed.
resolve borrower questions and concerns, escalating when necessary.
report escalations and complaints in the client's complaint tracking system (ccs).
2. Insurance services call center
handle borrower and agent calls regardingpreferred insurance policies.
strive forfirst call resolution (fcr) on incoming calls.
update client systems with accurate information and upload documentation.
resolve or escalate borrower questions and concerns in alignment with client procedures.
3. Mortgage servicing call center
provide support related toborrower mortgage servicing.
update and maintain accurate records in the tracking system.
resolve questions and concerns, escalating when necessary for additional research.