Job title: salesforce crm it operations analyst
about the role:
we are seeking a highly skilled and experienced it operations analyst to join our team. As an it operations analyst, you will be responsible for delivering exceptional service, support, and communication to internal stakeholders across sales and marketing organizations on the salesforce crm platform.
the ideal candidate will have a strong background in salesforce administration, governance, and support, as well as excellent written and spoken english skills. You will work closely with our service, sales & marketing business user administrators, data administrators, and business analysts to standardize salesforce governance and support, improving the end-user experience on the salesforce crm platform.
key responsibilities:
- provide timely and effective support to end-users on salesforce-related issues and escalations.
- collaborate with cross-functional teams to implement process improvements and optimize salesforce platform governance.
- develop and maintain well-coordinated relationships with stakeholders, including service, sales & marketing business user administrators, data administrators, and business analysts.
- partner with it teams to monitor progress of crm changes deployment, highlighting risks and changes in priorities to management.
requirements:
- third-level qualification or equivalent work experience in it/business information systems/computer science or similar.
- experience in salesforce administration, governance, and support or with another crm/erp.
- excellent written and spoken english skills.
- advanced excel skills with ability to analyze data, create reports, and dashboards to support business decisions.
- 1-2 years' experience in a similar role or customer service/support background.
preferred qualifications:
- experience with data quality analysis tools.
- salesforce administrator certification is highly preferred.
- familiarity with itil standards and support operations is a plus.