About the roledesign, develop, and implement the comprehensive training strategy for current and prospective dongfeng customers in mexico, with the objective of ensuring that operators of our units obtain maximum benefit from them, while also understanding every operational detail for their proper use.responsibilitiesdesign the national training strategy for customersdefine the comprehensive customer training model aligned with the commercial plan.identify competency gapsanalyze the performance of our units to identify critical knowledge areas and develop specific corrective action plans.deliver training programsconduct in-person sessions, virtual trainings, and hands-on workshops according to the annual schedule for customers.develop and update materialscreate presentations, manuals, and digital content in line with product or process updates.coordinate with technical and commercial areasgather up-to-date information from dongfeng and after-sales teams to ensure technical accuracy in training programs.measure training effectivenessfollow up after training through:reaction and learning evaluationscommercial performance reviewoperator feedbackqualificationsbachelor's degree in mechanical engineering or business administration4 years of experience in training and/or customer support for commercial vehiclespreferred skillslean six sigma certification (green belt or black belt)technical specialization in commercial vehicles