Join a new project with one of the largest insurance groups in the worldposition: customer care representative location: on-site (aguascalientes) | prol. Gral. Ignacio zaragoza #4200, trojes de alonso schedule: monday to friday | shift: 8:00 am – 5:00 pm about the opportunity we're launching a new and exciting project with one of the united states' largest insurers—part of a globally recognized insurance group. With over us$25 billion in premiums, 19 million policies, and a presence in all 50 states, our client is a trusted name in financial services and protection. This is a unique opportunity to be part of a growing team from the ground up, contribute to meaningful work, and build a long-term career in a dynamic, supportive environment. What you'll do as a key member of our customer service team, you'll: respond to inquiries related to insurance policies and coverage resolve moderately complex issues with empathy and professionalism interpret policy details and make informed decisions within defined authority limits communicate across multiple platforms while navigating internal systems document interactions and escalate unresolved cases when needed collaborate with departments like claims, underwriting, and policy support identify trends and suggest process improvements stay up to date on compliance, legal requirements, and product updates what we're looking for high school diploma or equivalent (required) fluent english 1–3 years of customer service experience availability to work on-site, monday to friday only bonus points for: call center experience experience in insurance or a related field what we offer we believe in rewarding great work and investing in our people. You'll enjoy: competitive salary and annual performance-based bonuses grocery & restaurant vouchers major medical insurance life insurance career development and continuous training a collaborative, inclusive culture within a globally respected organization why join us? This is more than just a job—it's a chance to be part of a new initiative, shape the future of customer experience, and grow alongside a team that values your voice and contributions. If you're ready to make an impact and build something meaningful, we'd love to hear from you.