Important company has an immediate need for:
lead technician
qualifications and requirements:
- 4 years of experience in a technical help desk and/or call center position.
- bachelor's degree in a technology related field.
- excellent proficient business english - both verbal and written skills with the ability to communicate effectively.
- experience using internet and digital technical skills including advanced knowledge of html, css, java and javascript.
Activities:
- drive incident escalation and resolution with internal and external teams to deliver the expected level of service for the business.
- develop and maintain a functional understanding of the platforms and collaborate with the team and customers to provide top-level support.
- provide primary support for product integrations within the 6connex proprietary platforms.
- document internal processes and procedures.
Competencies:
- teamwork.
- focus on results.
- plan and organization.
- communication.
- judgment.
- service attituded.
Considerations:
- competitive salary: 45,000.00 nominal.
- full-time position with 100% payroll scheme.
- legal benefits.
Workplace: this is a 100% remote position for residents from any state in mexico.