Job mission:resolve application incidents caused by component errors, and recommend best practices for configuring the application environment to ensure proper functionality.
additionally, channel new adjustment and/or development requests to the respective department.requirements:- bachelor's degree in computer science/engineering or equivalent (degree completed or near completion)
- minimum of 3 years of experience in providing technical support for software products.
- bilingual spanish - english
- proficiency in programming languages and databases (vb6, advanced c#, javascript, ms sql server, ms windows server)
- must reside in mexico.
- flexibility with shifts and work hours (bonuses are paid for completed shifts and hours)
- strong customer service skills
- banking experience is a plus
- ability to work night shifts due to the nature of the project
- tests and interviews will be conducted in english
- night shift: 10:00 pm to 6:00 amwe offer:- home office
- specialized training
- medical insurance bonus
- educational support benefits
- technology company perks
- legal benefits