The ops sup analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the operations - core team.additionally, the ops sup analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.the overall objective of this role is to provide day-to-day operations support in alignment with citi operations support infrastructure and processes.*responsibilities*:- update help content used by knowledge hub end users to service client inquires, as needed- execute work assigned, including annual review certification and change requests- serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval- conduct needs assessment and update content or develop content related solutions according to business requirements- research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes- monitor work progression ensuring completion of assignments by requested due date- fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.*qualifications*:- 0-2 years relevant experience- proficient in microsoft office- ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements- self-motivated and detail oriented- proven organization and time management skills- demonstrated problem-solving and decision-making skills- consistently demonstrates clear and concise written and verbal communication skills*education*:- bachelor's degree/university degree or equivalent experiencethis job description provides a high-level review of the types of work performed.other job-related duties may be assigned as required.*para la posición requerimos*:- título universitario/de licenciatura en sistemas/administración o experiência equivalente.- * conocimiento de programación en visual basic (vba)*:- * manejo de bases de datos - análisis de datos*:- * conocimiento en programación*:- conocimiento técnico en patrones de diseño- * conocimiento y habilidades de po (product owner)*:- * conocimiento en euc técnico*:- * políticas de euc*:- * planes de remediación internar de herramientas digitales*:- * controles de euc*:- experiência en atención/soporte a clientes- facilidad de palabra para interactuar con áreas externas, así como con analistas dentro del departamento.- facilidad de palabra para interactuar con áreas externas, así como con analistas dentro del departamento.- habilidad de trato y relaciones interpersonales cordiales- habilidades comprobadas de organización y gestión del tiempo.- colaboración y trabajo en equipo- compromiso con el cumplimiento a las políticas institucionales- habilidad para dar seguimiento a las actividades asignadas.- tener visión proactiva, con clara misión en sus resultados y objetivos- profesional creativo*el objetivo de la posición es*:- administración de controles- documentación relacionada a las políticas de eucs.- atención y soporte a las áreas sobre temas de eucs.*el horario y modalidad de la posición es*:- revolución no. *- * hibrida*(3 en oficina / 2 en casa)- lunes a viernes- 9 a 18 h*job family group*:operations - core- *job family*:operations support- *time type*:full time- *most relevant skills*please see the requirements listed above.- *other relevant skills*for complementary skills, please see above and/or contact the recruiter.-- view citi's _eeo policy statement_ and the _know your rights_ poster._