The ops sup analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the operations - core team.
additionally, the ops sup analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.
the overall objective of this role is to provide day-to-day operations support in alignment with citi operations support infrastructure and processes.
*responsibilities*:
- update help content used by knowledge hub end users to service client inquires, as needed
- execute work assigned, including annual review certification and change requests
- serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
- conduct needs assessment and update content or develop content related solutions according to business requirements
- research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
- monitor work progression ensuring completion of assignments by requested due date
- fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
*qualifications*:
- 0-2 years relevant experience
- proficient in microsoft office
- ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- self-motivated and detail oriented
- proven organization and time management skills
- demonstrated problem-solving and decision-making skills
- consistently demonstrates clear and concise written and verbal communication skills
*education*:
- bachelor's degree/university degree or equivalent experience
this job description provides a high-level review of the types of work performed.
other job-related duties may be assigned as required.
*para la posición requerimos*:
- título universitario/de licenciatura en sistemas/administración o experiência equivalente.
- * conocimiento de programación en visual basic (vba)*:
- * manejo de bases de datos - análisis de datos*:
- * conocimiento en programación*:
- conocimiento técnico en patrones de diseño
- * conocimiento y habilidades de po (product owner)*:
- * conocimiento en euc técnico*:
- * políticas de euc*:
- * planes de remediación internar de herramientas digitales*:
- * controles de euc*:
- experiência en atención/soporte a clientes
- facilidad de palabra para interactuar con áreas externas, así como con analistas dentro del departamento.
- facilidad de palabra para interactuar con áreas externas, así como con analistas dentro del departamento.
- habilidad de trato y relaciones interpersonales cordiales
- habilidades comprobadas de organización y gestión del tiempo.
- colaboración y trabajo en equipo
- compromiso con el cumplimiento a las políticas institucionales
- habilidad para dar seguimiento a las actividades asignadas.
- tener visión proactiva, con clara misión en sus resultados y objetivos
- profesional creativo
*el objetivo de la posición es*:
- administración de controles
- documentación relacionada a las políticas de eucs.
- atención y soporte a las áreas sobre temas de eucs.
*el horario y modalidad de la posición es*:
- revolución no.
1267
- * hibrida*(3 en oficina / 2 en casa)
- lunes a viernes
- 9 a 18 h*job family group*:
operations - core
- *job family*:
operations support
- *time type*:
full time
- *most relevant skills*
please see the requirements listed above.
- *other relevant skills*
for complementary skills, please see above and/or contact the recruiter.-
- view citi's _eeo policy statement_ and the _know your rights_ poster._