About aviva
we are building a phygital bank for emerging communities in mexico.
our model combines ai-powered credit with a network of kiosks to create a conversational banking experience: we turn people’s stories into access to credit — listening to our customers is our business model. By operating where our customers live and work, we serve segments that banks and fully digital fintechs have ignored for decades.
we are creating a new formula for banking — where data is generated through conversations and trust is built through presence. We started in mexico, but our mission is global: accompanying humanity toward prosperity.
the role
aviva is looking for a head of product to build and lead a world-class product practice for under-digitized communities. As the owner of aviva’s digital experiences, you maximize the performance of every digital customer touchpoint, from acquisition funnels to loan renewals and payments.
you act as aviva’s number #1 expert when it comes to connecting users with their first ever fintech product, building simple, trustworthy, and empowering digital experiences.
what you’ll do
* deliver aviva’s product vision and roadmap across all digital experiences
* oversee and develop the product design team, to build the world’s best ux for first-time fintech users
* build and lead a product practice tailored to aviva’s “phygital” model, integrating digital journeys with in-branch experiences
* translate business areas’ goals into clear, actionable product requirements for engineering teams
* build and own a reporting infrastructure that creates real-time visibility of the performance of all digital experiences at aviva
* continuously refine customer research and discovery methodologies to deeply understand customer needs and behaviors
what we’re looking for
* 5+ years of experience in product management, including senior leadership roles
* strong track record of building and scaling consumer-facing digital products
* deep customer obsession, with hands-on experience in modern customer research methodologies and the ability to adapt them to low digital literacy contexts
* exceptional empathy for less digitally savvy users and proven ability to design for simplicity and trust
* comfortable operating in complex, cross-functional environments, balancing business impact and resource constraints
* experience in offline consumer businesses or products built for first-time fintech users is a strong plus
* fluent in spanish
why join aviva
* build a world-class product practice for first-time fintech users
* own one of the most critical levers of aviva’s servicing and retention strategy
* work directly with the chief growth officer and our founders
* bring premium financial services to underserved communities at national scale