Mex ejec banca telefonica
tlalnepantla de baz, mexico
what you will be doing
1. Atender las llamadas de los clientes, relacionadas a los servicios proporcionados por el área, cumpliendo con los requerimientos de calidad y productividad en estricto apego a las normas, políticas y procedimientos.
2. Realizar aclaraciones de seguros, notificación de siniestros y cancelaciones de seguros.
3. Generación de firma vocal y clave telefónica, nip de cajero automático para tarjetas de debito y crédito, huella vocal, validar y desbloquear la huella vocal
what we are looking for
experience
education
masters of arts (ma)
competencies
accuracy and attention to detail (working knowledge), active learning (working knowledge), conflict management (working knowledge), customer interaction (working knowledge), customer support function (working knowledge), customer support policies, standards and procedures (working knowledge), listening (working knowledge), perseverance and follow-through (working knowledge), problem management process (tcs) (working knowledge), problem solving (working knowledge), service excellence (working knowledge)