Are you an experienced, passionate pioneer intechnology?
a professional who wants to work in a collaborativeenvironment?
as an experienced it configuration management analyst,you will have the ability to share new ideas and collaborate onprojects as a consultant without the extensive demands of travel.the deloitte americas delivery mexico leverages scale and talent toprovide high quality, cost- effective service to our clients.
admxis a member of the global delivery network which has presenceacross the world with delivery centers in the united states,romania, india, spain, china, and the philippines.
admx facilitiesare in queretaro, monterrey and guadalajara, mexico.
we provideconsulting services to help our clients achieve a higher level ofservice in operational efficiency and business value.
we are a teamof professionals passionate about serving clients with distinctionand learning, and we are driven by our purpose: making an impactthat matters for our clients, our people, and society.qualifications: - 3+ yoe required.
- technical competencies:general working knowledge of commonly utilized tools (e.g., servicenow, sharepoint, ms project, ms office products).
- must becompetent in the use servicenow and the cmdb, managingconfiguration item data, classes and attributes.
- provide analysisintegration with change, problem, incident (cpi), normal cmdb dataanalysis, foundation data, templates update, etc.
- support changesthat have missing cis - escalation to config team (both local andglobal) to work to get cis in cmdb (service owners and global) -support the cmdb users and consumers.
- help evaluate and improvethe cmdb performance and maturity.
- help conduct data gatheringand analysis to ensure cmdb data quality strategy requirements asrelated to cmdb.
- perform and support cmdb relates tasks ininc/chg/service request (sr) such as update/decom/analysis asneeded.
- analyze, gather/consolidate, process emails, and followups to teams for their baseline as well as validation and update incmdb for data accuracy and quality.
- provide information torequested teams, assist in cmdb look up data, ad-hoc cmdb reports,dashboards, and data validation.
- knowledgeable in ms excel (excelfunctions such as vlookup, compare, etc.)
- four-year degreerequired in related fields of study, or equivalent work experience.- 2-5 years of direct or indirect exposure to service managementservice asset & configuration, release, change, incident andproblem management.
our people and culture our diverse, equitable,and inclusive culture empowers our people to be who they are,contribute their unique perspectives, and make a differenceindividually and collectively.
it enables us to leverage differentideas and perspectives and bring more creativity and innovation tohelp solve our client most complex challenges.
this makes deloitteone of the most rewarding places to work.
learn more about ourinclusive culture.
professional development from entry-levelemployees to senior leaders, we believe there's always room tolearn.
we offer opportunities to build new skills, take onleadership opportunities and connect and grow through mentorship.from on-the-job learning experiences to formal developmentprograms, our professionals have a variety of opportunities tocontinue to grow throughout their career.
all qualified applicantswill receive consideration for employment without regard to race,religion,creed, color, citizenship, immigration condition orstatus,national origin,age, sex, pregnancy, gender, genderidentity/expression, sexual orientation, marital status,disability, genetic information, veteran status, opinions asinterpreted by the labor authorities and/or courts, social-economic status and social condition as interpreted by the laborauthorities and/or courts or any other legally protected basis, inaccordance with applicable federal, state or local law.
employmenteligibility before any practitioner begins working with deloitte,the candidate should provide documentation validating theiremployment eligibility upon starting work.
accommodations we arecommitted to providing equal opportunity and reasonableaccommodation for people with disabilities.
to request a reasonableaccommodation, contact our talent relations team.